Greater Vancouver Metropolitan Area
I am an electronic and Industrial engineer with three and half years working in security networks as a deployer and administrator of diverse brands such as Imperva, GoAnyWhere and Gigamon. I have also been a support coordinator whose experience has been in various industries. I am responsible, tolerant, friendly, and fussy with my obligations. I like to undertake continuous improvement. Also, I enjoy working in a group or alone; I am passionate, patient, kind, communicative, and hardworking while adapting to each person's situation, environment, and needs.
I collaborated with other departments to implement system-wide improvements. Supervised and provided direction for direct technical reports regarding network activities. I was responsible for deployments of security solutions like Imperva (DAM, WAF, FAM) for different sectors: retail, banks, insurances and governmental companies. On the other hand, I did setups, consulting for diverse industries and vulnerability analysis. Finally, I worked with other brands such as Gigamon, Incapsula, GoAnyWhere and Endpoints.
I managed the support area’s staff to support customers in troubleshooting, installation, deployment and POCs in the different industries to reach the company’s goals. Also, stakeholders and I evaluated the projects to create a work plan through analyzing the business. Research and assessment of new public tenders to determine if we fulfil all requirements and profit without reducing our quality services. I set up a Support System to decrease workload and increase the productivity of account managers; I also started and administered a knowledge base (KB). Introduced higher standards for customer service and increased efficiency by streaming operations. I deployed the help desk and parametrized new quality indicators to grow the productivity controlling each process in the support area. Therefore, it helps create new business opportunities for projects for different industries. I administrated firewalls, endpoints, AntiSpam, Networks and Firewalls for WEB applications, Data Base and unstructured files.