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Global Strategic Key Account Manager | Logistics & Supply Chain | Semiconductor · Pharma · Solar & Renewable Energy Global supply chains don't fail because of bad products — they fail because of the wrong partners. For over 14 years I have built and led the kind of key-account relationships that survive volatile markets, capacity crises, and cost pressure — because they are built on trust, not just rates. My focus: complex, high-volume, cross-border logistics for industries where execution is not optional — semiconductors, pharmaceuticals, solar, and advanced manufacturing. What that has looked like in practice: ▪️ 14+ years in account management, from local accounts to global strategic partnerships ▪️ President's Club Winner (Expeditors, 2019) for top-tier sales performance and customer satisfaction ▪️ End-to-end solutions across air, ocean, ground, customs, and supply chain consulting ▪️ Deep expertise in time-critical, compliance-sensitive, and high-value cargo (GDP, EAR/ITAR awareness, dual-use goods) ▪️ Member of the Strategic Account Management Association (SAMA) since 2016 Today I lead global strategic accounts at JAS Worldwide — one of the world's leading privately held freight forwarding and logistics providers. Independence means faster decisions, tailored solutions, and a genuine long-term partnership approach. What that means for you: ▪️ A partner who knows your business, your industry, and your standards ▪️ A truly global network with deep local expertise across all major trade lanes ▪️ Proactive account management with structured governance and clear KPIs ▪️ Consistent senior ownership — the same dedication, stronger capabilities I believe people make the difference. The best supply chains I've been part of were never built on systems alone, but on teams and partners who genuinely care. If we've worked together before, I'd welcome a conversation about what JAS can do for you. If we haven't yet had the chance — now is a good time to change that.
𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Drive long-term partnerships with global key accounts by developing tailored account strategies, setting measurable targets, and monitoring performance through structured business reviews and KPI frameworks. 𝗦𝘂𝗽𝗽𝗹𝘆 𝗖𝗵𝗮𝗶𝗻 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: Act as a trusted advisor for complex supply chains, providing end-to-end logistics solutions across air, ocean, and ground — with deep understanding of time-critical, compliance-sensitive, and high-value cargo requirements. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 & 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵: Identify whitespace opportunities within existing accounts, develop competitive strategies for global RFQs, and lead pricing and solution proposals in collaboration with product and operations teams. 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Serve as the primary point of contact at C-level and senior management, managing escalations, aligning expectations, and building trust across procurement, supply chain, and logistics decision-makers. 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 & 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Lead collaboration across JAS global and local teams, product management, and compliance functions to ensure seamless service delivery across all geographies and trade lanes. 𝗠𝗮𝗿𝗸𝗲𝘁 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 & 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Monitor semiconductor industry trends, geopolitical supply chain shifts, and customer-specific demand cycles to proactively position JAS solutions. 𝗥𝗶𝘀𝗸 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Ensure adherence to export control regulations, compliance, and industry-specific requirements (e.g., dual-use goods, EAR/ITAR awareness). 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗧𝗿𝗮𝘃𝗲𝗹: Regular client engagement through on-site visits and business reviews on a global scale. 𝗞𝗲𝘆 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗙𝗼𝗰𝘂𝘀: Semicon, High Tech , Advanced Manufacturing, Pharma & Consumer Health
- Develop and Maintain Relationships: Build and sustain strong relationships with global key accounts to ensure customer satisfaction and retention with focus on exceptional customer service. - Sales and Business Development: Identify opportunities, develop strategies, and implement product support programs to expand business with key accounts during regular RFQs and Spot opportunities. - Customer Liaison: Act as the primary contact for key accounts, managing negotiations and ensuring seamless communication between Expeditors and clients. - Strategic Planning: Develop and execute global account strategies, including setting targets and monitoring progress via multiple tools. - Cross-functional Coordination: Collaborate with internal teams such as regional & local account management, sales, and product management to meet account objectives and expectations. - Market Analysis: Analyze market trends to identify new business opportunities and ensure alignment with company goals. - Travel: Availability for international travel to meet with clients and manage accounts globally, predominantly in the United States, Canada, South East Asia and Europe - Key Industries: Pharma Industry (Pharmaceuticals, OTC Consumer Health Products & Radiology), Semiconductors, Solar (Solar Farms & Production Materials), Automotive
- Regional Management of multiple global accounts - Key focus was on business development and exceptional customer service - Part of the job function was the regional optimization of freight flows, accounts receivables and communication (EDI) - Industry specific product & supply chain knowledge (Solar Industry, Semiconductor, Pharmaceuticals)
- Head of Account Management and Transition & Implementation - Support Sales, Operations and Account Management - Key Account Management (Local-, Corporate- and Global Accounts) - Monthly Revenue Analyses - District Frankfurt and Germany - Customer Development Ratio measurement - Customer Retention & Development - Complaint and event management - Sales & Marketing
- Account Management (medium-sized enterprises) - Reviews and trend measurement - Development of named accounts - Quarterly business review