Switzerland
* I am a General Manager / COO with proven success managing operations for companies in various industries. Success defined as increasing turnovers and profits, achieved by building teams of passionate individuals focused on improving all aspects of the business * I have diverse practical experience in many disciplines – operations, sales, finance, IT systems, customer service, project management, business transformation, business digitalisation, coaching, strategy * I am always positive-minded, motivating and assertive as a leader with a hands-on approach and a calm demeanour * I have a very analytical mind with excellent financial knowledge of budgets and P&L’s as well as detailed performance metrics * I am commercially driven, sales focused and determined to set challenging targets and beat them * I possess excellent IT skills including MS Office, CRM systems, CMS systems, marketing tools, social media * I have led many projects including opening new branches/hubs, implementing new products, implementing new IT systems * I believe in a customer service focus, constantly analysing and striving for improvements in services * I am an intelligent communicator who is curious and empathetic * I enjoy being in a company and around people that care
Swiss Exams is a globally leading exams management company, delivering language exams such as Cambridge English, IELTS, Goethe German, TCF French, to school students and adults in Switzerland. Swiss Exams has won several global awards for excellence in service, marketing and innovation. Main responsibilities: - oversee and direct 4 department managers of marketing, customer service, exam operations and projects - implement the operational strategic objectives of the company - work with CEO and CFO on identifying the strategic direction of the company - data reporting and analysis - ensure quality standards are met with regard to security, administration and customer service Key personal achievements: - major projects of implementing new exams – IELTS, Goethe German, TCF French, Linguaskill - key contributor to significant increase in candidature - developed new planning processes resulting in significant cost efficiencies - coordinated two phases of management restructuring
Main responsibilities: - manage daily operations of exam operations team responsible for planning, coordination and delivering of several hundred exam sessions per year - implementing and putting into operation any new products or services - data reporting and analysis for senior management - improve and enhance quality of services - optimise efficiency of operations to control costs and maximise efficiency of resources - responsible for ensuring exam board regulations are adhered to with regard to security, administration and quality of service - support COO with other operational and strategic projects Key personal achievements: - significant cost efficiencies in operations - managing operations during Covid-19 crisis - project managing implementation of new products Goethe, IELTS, TCF
Holmes Place is an international fitness company with 100 fitness clubs in 8 different countries. Holmes Place clubs are premium clubs with high class facilities and services. The fitness club had pool and wellness facilities. Main responsibilities: - project manage the final 2 months of the fit out of a new fitness club - recruit and develop the new team of 30 staff - manage all aspects of operations Key personal achievements: - implemented successful pre-open sales and marketing plan - established key relationships with business partners
Iveagh Fitness is a private members fitness club located in an historic building in Dublin city centre. During my employment it was owned by the Quinn Group, a large privately owned Irish company involved in a diverse amount of industries including manufacturing, energy, insurance, property, hotels, golf and leisure. The fitness club had pool and wellness facilities. Main responsibilities: - complete operational responsibility for club including marketing, sales, customer services, operations, reporting Key personal achievements: - increased total membership significantly - efficiency projects resulted in significant operational cost savings - project managed two significant refurbishments of reception and pool area
Mount Wolseley is four star superior hotel and country club property with what was at the time a newly built 120 bedroom Hotel managed by Hilton and an award winning Christy O'Connor Jnr designed championship golf course Main responsibilities: - responsible for golf and clubhouse operations - primary goal of improving sales processes and customer service standards - manage relations with the members council - manage other projects for the Hotel - wedding fair, winter ice rink Key personal achievements: - increased golf revenues significantly - significantly improved level of service offered to members and guests of the golf club
Citywest Leisure Club was a large private members fitness club attached to Citywest Hotel owned at the time by the Citywest Group which owned several hotels, golf courses and a private airport. The leisure club was a family club with pool and wellness facilities. Main responsibilities: - operational management of the Leisure Club including marketing, sales, operations, customer service, reporting Key personal achievements: - increased leisure club revenues significantly - significant efficiencies of expenditure achieved over two years