Greater Philadelphia
Known as a detail-oriented professional with diverse technical background and exceptional management, strategic, analytical, and problem solving abilities. Track record of consistently achieving outstanding results by effectively collaborating with internal and external resources. Background includes working in various project management, business engagement and support roles. Key Areas of Expertise: Communication, Development & Execution, IT Governance, Project & Portfolio Management (Waterfall, Agile, ITIL, SDLC, JAD, CPM, Lean, PMI/PMBOK), Technology Planning & Implementation, Vendor & Contract Management, Time Management, Tactical & Strategic Planning, Client Engagement, Business Analysis, Telecommunication (A/V Conferencing), Networking, Device Management, Enterprise Application Solutions, E-Discovery, Mobile & Digital Applications, E-Commerce, IT Strategy & Support, Business Process Optimization, Enterprise Resource Planning (ERP), SAP, and Social Media. Mobile: 267.283.8405 E-mail: [email protected]
Led a Program comprising several Projects, each with its own Project team, and delivered defined outputs within a specific timescale and budget. Improved the profitable growth of Rentokil North America (RNA) and the interaction of my program with other Programs and business-as-usual (BAU) efforts. Managed the standard project deliveries of timeline, scope, and budget. contributed to improving the RNA total annual: Cash (DSO), Growth (Organic and Acquisition), and Profit. - Oversaw all aspects of the project including setting deadlines, assigning responsibilities, monitoring & summarizing the progress of the project using developed project plans. - Preparing reports for upper management regarding the status of the project. - Worked directly with stakeholders to ensure deliverables fell within the applicable scope and budget. - Managed Risks and Issues as they arose. - Owned full responsibility for the definition, approach, facilitation, and satisfactory completion of the project (with direct business impact and firm deadlines). - Ensured that realistic project plans were maintained and ensured regular and accurate communication to stakeholders, consistent with the methods in use (agile, waterfall, etc). - Abided by the change control procedures, and ensured that project deliverables were completed within the agreed cost, timescale, and resource budgets, and were signed off. - Ensured that the project followed formal stage gate progression and approvals, they were formally closed, appropriately & subsequently reviewed, and that lessons learned were recorded. - Provided direction and support to project teams. - Demonstrated effective communication skills to mediate disputes and uncover hidden objections or concerns that staff members may have been reluctant to share. - Adapted to unexpected setbacks and had a game plan for when things went wrong. - Acted as a technology advocate and evangelist for coworkers at all levels.
Project Manager (Contractor) at Rentokil, North America Responsible for the coordination and completion of Phase 2 of the Marketing Automation Project. This included carrying the responsibility for review of management processes (and decisions), confirming that they are compliant with the organization's strategy, and working to enhance and embed those processes. Coordinated and completed project on time within budget and within scope. Oversaw all aspects of the project including: setting deadlines, assigning responsibilities, monitoring & summarizing progress of project using developed project plans. Preparing reports for upper management regarding status of project. Worked directly with stakeholders to ensure deliverables fell within the applicable scope and budget. Coordinated with other departments to ensure all aspects of the project were delivered. Managed Risks and Issues as they arose. Owned full responsibility for the definition, approach, facilitation and satisfactory completion of the project (with direct business impact and firm deadlines). Identified, assessed and managed risks to the success of the project. Ensured that realistic project plans were maintained and ensured regular and accurate communication to stakeholders, consistent with the methods in use (agile, waterfall, etc). Abided by the change control procedures, and ensured that project deliverables were completed within agreed cost, timescale and resource budgets, and were signed off. Ensured that the project followed formal stage gate progression and approvals, they were formally closed, appropriately & subsequently reviewed, and that lessons learned were recorded. Provided direction and support to project teams. Demonstrated effective communication skills to mediate disputes and uncover hidden objections or concerns that staff members may have been reluctant to share. Adapted to unexpected setbacks and had a game plan for when things go wrong.
• Works with business partner to elicit high level requirements and capture business needs • Clearly articulates and documents business requirements. • Assesses the risk of various solutions and prioritizes competing business demands • Coordinates project delivery by participating in design reviews and walk throughs to communicate solution designs and validate proposed solutions • Helps to managed ongoing relationships with business partner to drive satisfaction with IT. • Proactively resolves customer satisfaction issues • Able to deal with Enterprise wide projects • Reviews and suggests ways to improve the overall business processes. • Manage vendor relationships and monitor vendor performance against SLA's. • Develop strategic plans, standards, guidelines and policies for desktop environment based on growth, trends, available metrics, etc. • Provide guidance on desktop environment and make recommendations to improve the end user experience by architecting the solutions via automation as much as possible. • Broad IT experience in the following IT areas: Project Management, Vendor Management, Infrastructure and Maintenance and Support. • Train and mentor PC Technicians. • Evaluate business justifications for Commercial Off the Shelf (COTS) software. • Acts as a liaison between the end user community and the Infrastructure team during outages and maintenance windows. Provides training to end users in regards to new technologies.
Aramark Project Manager POS Infrastructure Provided direction and leadership to POS infrastructure project team members to ensure multiple IT projects are delivered on-time, on-budget, and produce committed business results • Acted as an informal mentor to peers. • Planned, executed, and finalized projects according to strict deadlines and within budget. • Managed resources and coordinated the efforts of team members and other third-parties in order to deliver projects according to plan. • Defined project objectives and oversaw quality control throughout their life cycles. • Lead infrastructure upgrades and developed high level upgrade roadmap detailing time/resources/finances for analysis, procurement, and deployment phases of upgrading racks of servers, san arrays, backup drives, and network devices. • Developed detailed plans for the hardware transition including unit, system, and user acceptance testing. • Managed business continuity risk for the company during the transition.
Aramark Sr. Business Analyst • Focus on the end-user and business side of change to increase employee adoption and usage of the Windows 10 desktop globally. • Develop a strategy and plans to reduce the end-user resistance and increase the end-users proficiency with the changes that impact them. • Complete a change management assessment and prepare a risk mitigation plan • Create actionable deliverables for: develop planning the implementation of Windows 10 and risk mitigation • Develop an ongoing plan to minimize impact to the field and enable Service Desk to support environment • Collaborate with other specialists within IT, Support and Corporate Communications – Work with the Aramark team to successfully implement the windows 10 project