Greater Melbourne Area
I have over 3 years of experience in the IT Industry, and my enthusiasm for learning and partnering with other vendors in technology is what makes me successful at my job in the Service Desk Technician Role. After graduating with a Bachelor of Information Technology degree from Victoria University, I started my career as a Service Desk Technician. At Kinetic IT, under their largest Customer for Victoria’s regional passenger rail transport provider V/Line. I deliver ICT Support Services required by V/Line for its day-to-day operations including Desktop, Security, Incident Management and Service Desk. I carry this knowledge and always challenging the status quo. I bring innovative ideas and demonstrate my technical knowledge in collaboration with other professionals to achieve business goals.
Service Desk Delivery to support the regional public transport operator which runs more than 1,997 train services between Melbourne and greater Victoria each week. My position requires advanced problem solving and troubleshooting across the VLine’s standard operating systems and associated hardware and software as well as the coordination and timely resolution of service requests. Key Responsibilities: - Raise incidents with appropriate priority and escalation to ensure core infrastructure availability - Ticket / SLA Management - Change Management - Provide High Quality Customer Service
Drove customer loyalty by delivering high-quality and informative service to an average of 100 patrons during peak holiday season