Greater Boston
I've spent 15 years building products for industries most software people have never set foot in. Utilities, telco, oil and gas, manufacturing, transportation. These aren't glamorous markets. They're complex, regulated, and tough. That's exactly why I find them interesting. I'm now CPO at OverIT, and over the past six months have also taken on interim leadership of R&D, Cloud, and DevOps, running the whole organization across product and technology. During this time we launched our first GenAI Dispatcher Power Search. Earlier as SVP of Product, we shipped NextGen Geo, a GIS-first platform built specifically for utility companies planning and expanding linear networks. It helped earn us spots in IDC's FSM for Utilities 2024 report and Gartner's Market Guide. Good validation, but the real test is always in the field. Speaking of the field, I actually go there. I shadow dispatchers. I ride along with technicians. I sit with operations teams and watch how work actually gets done versus how it was designed to get done. That gap is where the real product decisions live. Right now I'm deep into how GenAI changes field operations. Scheduling, execution, knowledge capture, the stuff that happens when a technician is standing in front of a piece of equipment and needs an answer fast. There's a lot of noise in this space. The companies that win will be the ones that understand these industries from the inside out. Based in Greater Boston. Originally from Israel. Always interested in conversations with people who are serious about Applied AI in the real world.
Promoted to CPO with expanded scope that includes interim leadership of R&D bringing together product strategy and technology execution under a single team Unified product and technology leadership - Brought product roadmap and engineering delivery under a single strategic direction, reducing friction between what we commit to customer and when it's delivered. Advanced the utilities AI strategy - Sharpened the company's AI roadmap around the problems that actually matter in utility field operations: dispatcher optimization and technician efficiency. Built and launched the Partner Enablement program - The company's renewed SI partner certification program, creating a scalable channel for enterprise deployments and expanding the company's reach across key markets.
Field Service Management for Utilities, Telco, Transportation & Oil & Gas | Backed by Bain Capital Led product strategy and execution for a global FSM platform purpose-built for utilities and asset-intensive industries. Recognized as a leader in IDC's FSM for Utilities 2024 report and Gartner's Market Guide for Field Service Management. -Launched NextGen Geo, a GIS-first platform for utility network planning and linear asset management, bringing spatial intelligence into field operations workflows for the first time at enterprise scale. -Shipped the company's first GenAI-powered dispatcher assistant, enabling natural language work order search, crew recommendations, and real-time scheduling decisions, reducing dispatcher cognitive load. -Served as executive product lead on landmark utility deals across Austria, England, and California. Embedded with customer operations teams to translate complex field workflows into platform requirements -Rebuilt the product organization from the ground up - established a global PM team, introduced modern product development methodologies, and created the processes to scale execution. -Designed and launched a Co-innovation program that made customers active contributors to the roadmap - resulting in 60% of new product development driven directly by utility customer input.
Leading Youreka’s Product Management team as we guide our customers into the future of mobile work. Youreka empowers mobile workers to capture data through intelligent guided procedures all configured through easy point and click configuration on the Salesforce Platform. Acquired by Vista Equity Partners.
Defining Product strategy, taking the needs of our customers and finding the best possible solution for them. Managing teams that design and build Salesforce Field Service's product. Current projects: Next Gen Optimization. Taking years of insights around how our customers use Optimization and building transparency into the product so, users will understand how it works and how to get better results. Work Plans - Giving customers a way to ensure and enforce mobile workers perform the jobs needed with the right steps and procedures. Lead the design and development of Salesforce’s brand new Work.com Shift Management product, to assist companies in getting their employees back to work safely, considering building capacity constraints due to COVID and Intelligently staggering employees arrivals. Part of the Salesforce Field Service team.
Leading the design and development of Salesforce’s brand new Work.com Shift Management product, to assist companies in getting their employees back to work safely, aligned to building capacity constraints due to COVID.
Driving the Field Service Lightning partnership with Salesforce in America and Japan. Defining the go-to-market and customer success strategy,. Solving complex customer field service problems and providing best practices. Enabling Sales team and providing field service domain expertise in the sales cycle. Coaching customers during implementation and post go-live.
Training and supporting Salesforce sales and implementation teams and partners to succeed with Field Service Lightning. Providing the Field Service expertise to sales and implementation personal and Salesforce and beyond. Deeply involved in the end-to-end sales process on Enterprise Accounts. Delivering hands-on technical trainings world-wide. Developing and supporting demo tools. Writing and maintaining the Salesforce Certified Field Service Lightning Consultant exam. Writing training materials and curriculums.
This position involves supporting Salesforce Account Executives and Sales Engineers in the end-end sales process. Delivering trainings worldwide to partners and supporting the implementation process. Includes presenting demos, brainstorming new ideas with customers, defining requirements and helping improve business process revolving around Field Service and information systems. Developing tools on the Force.com platform to enable sales people, experience in building Visualforce pages, Javascript, AngularJS, Apex. The goal is to drive and drastically increase the sales of Field Service Lightning, which was launched by Salesforce in March '16.
Enabling Business One partners in developing their customized solutions using the Business One SDK platform. Troubleshooting complex 3rd and 4th level system problems, extensive debugging and coding in C#, VB, Java, SQL and building test environments. Extensive experience and knowledge and developing and debugging Business One Integration Framework (B1iF). Coordinating between Product Owners and Development, lead in internal projects, developing and delivering trainings on new technologies and mentoring/training new team members.