Nottingham, England, United Kingdom
• Coordinate educational travel programmes for 6,000 participants across 6 countries and 22 destinations. • Maintain regular communication with group leaders from initial booking through departure, ensuring a high-quality customer experience. • Calculate timings and make reservations for transportation, accommodation, activities, and meals. • Average customer feedback score of 28.2/30. • Provide out-of-hours emergency support to travelling groups as part of the emergency phone team, responding quickly to urgent issues and ensuring traveller safety.
• Provide security solutions to small and medium-sized businesses. • Upselling and cross-selling of existing customers as well as the acquisition of new customers in a quick sales cycle environment. • Provide forecasts to management weekly and manage activities in CRM tool (Salesforce). • Perform online product demonstration.
• Representing IT vendors as an extension of their sales teams in B2B markets. • Generating new business within enterprise accounts. • Initiating the sales process by arranging qualified introductory appointments between the clients and prospective customers in which the clients’ sales force is able to present their unique products. • Identify and contact relevant decision-makers by using communication techniques, e.g. placing outbound calls, email and social networking. • Account management - develop and maintain strong relationships and consistent communication with clients as well as producing business reports for them. • Maintain sales metrics and manage activities in a CRM tool (HubSpot & FiveCRM)
• Offer customer service on B2B level for key accounts such as Intersport and P&C. • Handle order management, deliveries, claims and returns. • Generate and analyse order book reports. • Process invoices and credit notes. • Working collaboratively on cross-functional and cross-culture teams while accomplishing the company's financial goal. • Work with management and staff throughout the organisation to continuously improve processes, procedures and develop best practices. • Smoothly onboard the newly acquired brand Icebreaker. • Use of business intelligence tools such as SAP, Salesforce and Cognos Analytics.
• Sale of hospitality tickets to potential B2B clients through cold calling. • Produce marketing materials that led to a sponsorship agreement. • Conduct market research on potential partners and current competitors to develop business growth strategies. • Prepare sales data reports for sales team meetings.