Greater Melbourne Area
A Senior Advisory Specialist for IT systems managed services delivery and management, experienced in the strategic architecture, planning and implementation of highly complex infrastructure or application solutions that meet clients' business specific demands to generate maximum revenue and growth. Vast experience across a variety of IT business and industry sectors, including banking, financial services, state government, telecommunications, as well as energy and utility companies. Principal clients have included: NAB, Westpac, Victoria Police, Telstra, EnergyAustralia, BHP Billiton. Key Strengths: • Exceptionally advanced technical knowledge of configuration, administration, design and support of Wintel platforms, including Windows Server, Windows Server Clusters, VMware; strong knowledge of firmware configuration on stand-alone servers, blade servers, clustered configurations of servers • Self-motivated with ability to work independently or as team-member in dynamic and fast growing environments • Extensive experience with migration of Windows Server to new hardware or virtualised infrastructure • Client focus with proficiency to promote confidence and build and maintain strong business/client/third party vendor relationships • Strong analytical and trouble-shooting skills to identify and remediate problems and incidents with shortest return to service delay time to meet agreed SLA • Subject matter expert in complex problem root cause analysis and defect prevention • Ability to manage complex disciplines and circumstances, such as clustered environments (OS or database clusters), Microsoft Exchange, Active Directory forests and domains, virtualisation, networking, disaster recovery • Well-developed organisation skills; identifies work plans, considers priorities, forecasts problems, and envisions solutions • Skilled IT project technical lead; effective in giving direction and delegating to achieve project delivery to stringent deadlines
Key responsibilities include: • Provided third level BAU operational support and project delivery services • Provided architectural and technical knowledge to implement infrastructure or application solutions in response to client's specific requirements and expectations • Implemented disaster recovery solutions for major business application systems adhering to contractual RTO/RPO agreements • Conducted disaster recovery testing and documented detail procedures • Refreshed ‘end of support’ hardware platform to meet IBM customer contractual agreement • Assessed and analysed aging hardware platform to strategically design, architect, plan and implement cost effective virtualised environment to improve IT systems hardware overhead • Liaised with and guided relationships with multiple and diverse third party vendors (e.g. HP, EMC, Wipro, Canon) • Uplifted and migrated ‘end of support’ operating systems (i.e.: pre Microsoft Windows Server 2008 family) to Microsoft Windows Server 2008 R2 or Windows Server 2012 R2 operating systems as per client contractual agreements • Implemented VMware virtual infrastructure to virtualise existing systems to reduce hardware overhead cost • Installed, configured, supported and maintained high availability applications systems • Documented low level detailed implementation plans for IT systems change management adhering to ITIL aligned processes (Incident, Problem, Change and Release) • Conducted root cause analysis for high severity problems and documented detail resolution steps/procedures for defect prevention to improve quality of services • Led and mentored global delivery operational team to delivery highly quality and satisfactory results for many major projects/programs
• Supported and maintained Westpac telephone banking call center PC/LAN • Administered Windows NT Servers 3.51/4.0, SNA servers, DHCP/DNS servers, Microsoft Exchange and Mail servers, SQL Database servers, Novell Netware servers and Lotus Notes Domino servers
• Provided internal PC/LAN second level support • Supported and administered Unix/Windows web servers that host clients websites • Registered, administered, configured and maintained clients' domain names • Administered Unix name servers to host clients domain names • Webmaster supported clients hosted sites such as troubleshot ASP, Javascript, Perl scripts issues due to incompatibility of client side and TPG web server side supported software packages