United States
With over 6 years of experience as a Strategic Advisor, I contributed to improving service outcomes in a regulated, high-volume environment by supporting over 100 stakeholders daily. My expertise lies in consulting, organizational development, and stakeholder engagement, with a focus on driving quality assurance and cross-functional collaboration to enhance processes and outcomes. Dedicated to fostering service optimization and continuous improvement, I bring a background in consulting, community development, and leadership to guide organizations and individuals through complex challenges. I am motivated by the opportunity to contribute insights and solutions that align with organizational goals and values.
• Pursuing advanced graduate education focused on leadership, organizational dynamics, and applied ethics • Continuing professional development in leadership formation, community engagement, and marketplace-aligned ministry and nonprofit contexts
• Provided consultative support to 100+ stakeholders daily in a high-volume, regulated environment, improving appointment adherence and service outcomes for veterans and service members • Maintained quality assurance scores above 92% for over one year; recognized with multiple client commendations for professionalism and problem resolution • Collaborated cross-functionally with leadership and operations teams to identify systemic issues, recommend process improvements, and support project goals • Contributed insights during virtual meetings and internal workshops focused on continuous improvement and service optimization
• Advised individuals and families navigating high-stakes health, care, and life-transition decisions • Coordinated planning discussions and facilitated communication between families, care teams, and service providers • Ensured care strategies aligned with client values, priorities, and long-term goals during periods of crisis and uncertainty • Applied critical reasoning, ethical judgment, and emotional intelligence to guide clients through complex relational and reputational considerations
• Provided individual and group consulting focused on behavioral health, life transitions, and decision-making support • Built trusted relationships with clients navigating sensitive personal and social challenges
· Assessed principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and crisis intervention · Applied principles and methods for curriculum and training design, teaching and instruction for over 50+ individuals and 4+ groups, and the measurement of training effects · Achieved the ability to tell when something was wrong or was likely to go wrong · Maintained confidentiality of records relating to client's treatment