Greater Chicago Area
I build delivery organizations that produce revenue. I’m an executive leader who translates complex tech; AI, Cloud, Identity, into scalable services revenue and measurable customer outcomes. From owning global P&Ls to stabilizing high-stakes delivery models, I focus on the "how" of execution: forecasting accuracy, margin health, and operational rigor. As the Executive Sponsor for the PMO, I focus on moving the organization from "project tracking" to "outcome delivery," ensuring every engagement contributes to the bottom line while maintaining world-class forecasting and execution standards. Companies bring me in to: Rescue At-Risk Delivery: Turning unhappy customers into long-term partners. Build Growth Engines: Scaling Professional Services from a cost center to a profit driver. Operationalize Innovation: Turning AI and platform strategy into real-world adoption. Develop High-Stakes Leaders: Mentoring teams to own outcomes, not just check off processes. Modernize PMO Governance: Building the framework for global scale and resource optimization.
Accountable for a $50M AI managed services portfolio, leading a 40+ person organization and 5 directors to deliver enterprise-grade agentic AI solutions. Specialized in operationalizing AI strategy within highly regulated industries, primarily healthcare, to bridge the gap between complex AI architecture and C-suite business outcomes. Portfolio Leadership & Scale: Oversee the end-to-end delivery of agentic AI solutions, replacing rigid delivery constructs with scalable engagement models that accelerated time-to-value for enterprise clients. Operational Excellence: Increased project margins by 15% by redesigning the AI operating model, effectively translating delivery friction into scalable productivity enhancements. Client Recovery & Governance: Restored health to high-risk enterprise engagements by instituting structured adoption governance, driving a massive NPS improvement from –20 to 76. Strategic Deployment: Reduced platform launch friction by 40% through the development of rapid-enablement frameworks that balanced speed-to-value with strict security and compliance standards. Industry Recognition: Led the organization to earn the 2025 Remend "Best Managed AI Services" award and achieved top rankings from DMG Consulting for "Conversational AI Solutions for the Enterprise
Senior Director leading North American professional services delivery supporting Global Enterprise and Mid-Market customers across UCaaS, CCaaS, integrations, and custom cloud communications solutions. Owned end-to-end delivery execution through a leadership team of people managers, program and project leaders, solution consultants, and principal engineers, ensuring reliable delivery at scale across complex customer environments. Partnered with executive leadership to modernize delivery operating models, improve execution velocity, and align professional services strategy with enterprise growth, retention, and expansion priorities. Drove process, governance, and delivery standards to improve scalability, customer satisfaction, and repeatable outcomes across the Americas services organization. Recognized with multiple Stevie® Awards (Gold and Bronze) for enterprise technology delivery excellence and customer experience impact in cloud communications.
Scaled professional services delivery across Enterprise, Mid-Market, and SMB segments supporting UCaaS, CCaaS, and CPaaS deployments. Built and led multi-layered delivery organizations spanning people managers, project managers, and solution delivery consultants. Identified systemic delivery and operational gaps and executed targeted process improvements in partnership with cross-functional leadership. Strengthened executive engagement and customer alignment to improve delivery consistency and post-sale outcomes.
Led complex, concurrent enterprise and mid-market deployments of cloud communications platforms. Served as primary liaison across customers, partners, internal operations, and vendor ecosystems. Improved time-to-value and delivery outcomes through cross-functional coordination and execution rigor.
Led large-scale wireless infrastructure deployment initiatives focused on network reliability, coverage, and operational efficiency. Improved deployment performance, site acceptance rates, and delivery timelines through strategic planning and cross-functional coordination. Drove vendor strategy improvements and RFP redesigns resulting in material cost savings and quality improvements. Delivered measurable gains in network performance while reducing rework and third-party expenses.
Led field operations and network performance initiatives ensuring enterprise-grade reliability across Google’s service footprint. Delivered operational performance targets exceeding 99.95% availability through process standardization and quality management. Introduced tooling and automation to accelerate acceptance cycles and improve operational transparency. Partnered with engineering and product teams to support platform migrations, API transitions, and infrastructure modernization.
Led service delivery and assurance organizations overseeing a $65M P&L and 130+ unionized employees. Delivered multi-million-dollar cost savings through operational optimization, performance management, and quality improvements. Increased customer satisfaction above market benchmarks while reducing rework and incident-related costs. Drove safety, quality, and performance initiatives adopted at the regional level.
Provided enterprise portfolio leadership across $405M capital and $92M expense budgets. Led funding prioritization, change control, and cross-business alignment for large-scale transformation initiatives. Accelerated major infrastructure transitions through disciplined governance, executive escalation, and resource realignment.
Led installation and restoration operations for broadband, voice, and video services. Delivered cost reductions and productivity gains through workforce optimization and operational discipline. Improved service quality and execution consistency across field operations.