Covington, Georgia, United States
-Manage client programs globally while working closely with Sales & Customer Success -Receive funding allocations from sales and hand off to Client Coordinators for event scheduling -Run weekly business meetings with internal and external key players to maintain program cohesion -Maintain process documentation for each program and onboarding plans for new team members -Implement process and program improvements -Provide support for Client Coordinators and solve escalated issues -Handle emergencies with travel/scheduling after-hours & on weekends
-Received funding allocations from sales to schedule & support events globally -Met with client BDMs weekly to discuss any program updates -Prepared weekly management reports for clients -Worked closely with the Marketing team for customization requests -Coordinated logistics & manage registration for each event -Setup catering for events as needed -Helped with process documentation for programs -Participated in on-call rotation to handle emergencies with travel/scheduling after-hours & on weekends
-Received allocation requests from management to schedule new events in US/Canada -Confirmed event dates with local clients/teams (Cisco Systems & Dell EMC) -Managed change requests for dates & amended registrations -Worked with Learning Partners (OneCloud & Lumos) -Ordered catering for all events & ensured wireless access was setup -Coordinated logistics for each event & connected all parties involved -Provided weekly reporting updates for each client -Participated in on-call rotation to handle emergencies with travel/scheduling after-hours & on weekends
-Worked with youth at Summer Reporting Center for juveniles ordered to attend by Juvenile Court -Supervised & lead various activities for youth -Provided & monitored transportation for youth -Appeared in court & provided statements on youth when required