Central Luzon, Philippines
Overall 14 years experience in BPO Healthcare industry as a Leader in a huge number of employees. knowledgeable in project management specialty in start up line of business (LOB), from hiring selection process, training management, client relation and operation execution. Expert in Opex (Operation Excellence Belt Certified) and BA (Business Analyst). Able to implement various initiatives that gain revenue for the business that added value to business and client.
Build and Scale Operations. Establish processes, workflows, technology stack, and QA processes to support efficient and compliant service delivery. Continuously refine processes to improve efficiency and outcomes. Ensure seamless on-boarding and ongoing support for physician practices, healthcare clients, and clients in additional industries.
Accountable to entire Operations, Training and Quality, Learning and Development, Workforce and Security and Compliance Department. Manage multiple locations in the Philippines. My proficiency in content development has allowed me to play a pivotal role in building a dynamic Learning and Development (L&D) Operations team, dedicated to effective new hire and leadership training, fostering a culture of continuous improvement of Operation and growth. Helps ensure the compliance of all operational sites comply in Security audit for HIPAA.
Processing claims in US Healthcare Industry. generate innovation in processes and product training to save FTE count and revenue. Client Relation Management and expert in pilot accounts Knowledgeable in Operational excellence (OPEX) Reports; Certified Trainer - aside from supervisor Role I am accountable in training, creating curriculum, training materials using online courses, assessment and gradebooks;
Transcribing the hearing administrative cases, minutes of the meeting, attending conference and legal hearing.