Zurich, Zurich, Switzerland
"This is to say thank you for your always so positive spirit and energy! I can feel it in every interaction and it has such a positive impact. Thank you very much for bringing in sunshine to Hotelplan Group!" Laura Meyer, CEO Hotelplan Group, November 2024 "It was very nice to work with you and you are the client who every Account Manager would love to have! Many thanks for these years of collaboration!" Audrey Viollat, on her departure from CIBT, December 2024 ✅ AREAS OF EXPERTISE - General management with handling of local and remote teams - Management consulting - Coordinating implementation and management of new clients (local or international) - Communication - Internal and external - Handling of LinkedIn content - CRM Microsoft Dynamics 360 - Online booking tools - Analysis of tools and processes - Training for adults and apprentices - Project management - Handling business trips, events, groups, congresses, meetings, workshops and TOP VIP clients - Quality (ISO) ✅ TALENTS Leader, sincerity, tolerant, concrete, analytic, enthusiastic, expressive 📧 [email protected]
Head of the Technololgy department with a team of 5 people. ✅ Coordination of implementation of local and global clients ✅ Coordination & timely implementation of technology projects ✅ Consulting, analysis, evaluation, proposals, and recommendations in technology tools ✅ Management of the Online & Operations Support teams as well as the System Specialist ✅ Optimization of processes, organization, and quality standards ✅ Monitoring of day-to-day business
Managing six shared service departments throughout Switzerland with a team of 25 people divided among the sites of Nyon, Zurich and Basel. ✅ Back Office: invoicing of clients. 2015-2019: in charge of transferring Back Office tasks to Poland and India (offshoring). ✅ Implementation: coordinating the implementation process between all new local and global clients and CWT Switzerland. Support and expertise during the acquisition of new clients. ✅ Administration: internal and external communication, organising events/fairs/meetings, follow up with suppliers. 2016: in charge of setting up the Swiss intranet (JIVE) then managing its content. ✅ Training: in charge of the training program in Switzerland, internal CWT trainer for adults and apprentices. 2018: handling of the training program for Switzerland and Benelux, over 300 participants, during the switch from Galileo to Amadeus flight booking systems. ✅ Fulfilment: supervising online bookings. ✅ Rail: supervising the rail department in charge of all rail requests and ticket issuing.
Coordinating the implementation process of all new commercial clients for CWT Switzerland. Managing client needs with their travel policy, air/hotel contracts and online tool. Setting up the agency structure such as tools, processes, training and documents. Steering of more than 80 implementations from small to large international companies. Client satisfaction was outstanding.
Supervising the CWT Lausanne branch office with 25 employees as well as 3 on site agencies located at client premises. Extremely low staff turnover. Taking care of business travels, and occasionally private vacations, for TOP VIP clients. Organising client events, congresses and group travels for international sport competitions.