Apapa, Lagos State, Nigeria
Logistics & Supply Chain professional with hands-on experience across import/export coordination, customer service operations, documentation management, and end-to-end supply chain functions. Known for improving operational workflows and identifying opportunities for enhancement, I bring an effective approach to streamlining processes and increasing efficiency. I’m dedicated to supporting smooth distribution and boosting productivity while maintaining a focus on service excellence and continuous improvement. My career spans multiple functions within the shipping and logistics ecosystem, including operations support, transport coordination, and vessel/cargo documentation.
Responsible for monitoring customer service touch points and ensuring that emails and phone calls are promptly attended to, providing solutions, timely and accurate responses to customer inquiries and requests. Provide excellent Service Delivery to VIP Customers and ensure proactive communication and optimal service delivery in line with VIP offerings Analyze customer needs and identify appropriate solutions, communicating clearly throughout the process. For more complex issues, collaborate with and refer cases to service or technical teams for follow-up as needed Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Provide support for import operations while promoting a warm and customer-friendly atmosphere. Process invoices, SOA, releasing and all transaction issues including exceptions effectively for customers. Key Achievements Provided prompt solutions to over 500 clients' requests in first 40 days Covered over 1500+ calls in first 90 days. Ensured requests of over 1,800 emails were processed promptly Handled over 2000+invoices, general inquiries, OBL, Telex, SWB, compliance checks and releases are processed within SLA
• Streamlined inventory management across country and port operations, reducing shortages/excess and boosting logistics efficiency. • Acted as the go‑to contact for, vendors, and customers, while ensuring smooth coordination with internal teams like Export, Sales, and Unclaimed. • Optimized operations using SAP, IQSHIP, and Excel cutting manual entry errors by 98%, enhancing real‑time tracking and logistics solutions
• Boosted customer satisfaction by 70% through effective issue resolution, while coordinating 100+ export shipments monthly with 95% on‑time delivery. • Reduced shipping delays by 90% and export errors by 95% by streamlining documentation processes and implementing proactive communication with logistics partners. • Compiled and delivered detailed daily/weekly vessel planning reports to stakeholders, supporting accurate forecasting and informed decision‑making.
• Acted as the face and voice of Tecno Mobile on campus by organizing promotional events and marketing campaigns. - Built strong relationships with student groups and campus influencers to enhance brand presence. - Created engaging social media content to promote Tecno Mobile products and gather student feedback.
• Monitored and tracked sales activities, ensuring timely and accurate updates to account information. • Collaborated with team members and cross-functional departments to optimize sales efforts. • Processed customer orders, managed returns and exchanges, and ensured accurate and timely fulfillment of online transactions. • Directed social media promotional campaigns to drive engagement and brand awareness. • Managed and facilitated online sales through e-commerce platforms, including WhatsApp, IG, X, etc., ensuring a seamless customer experience.
Promoted brands (Indomie), events, and individual services within Lagos state university community through targeted marketing strategies. Built engagement by leveraging social networks (Twitter - X), peer influence, and on-the-ground activations to increase brand awareness and participation. Collaborated with brand representatives and event organizers to execute campaigns, drive attendance, and ensure successful outreach. Ensured student engagement, persuasive communication, and grassroots marketing.