Heathcote, New South Wales, Australia
I am a high-energy, person who thrives in fast-paced environments. I have a proven track record of leading and working with teams in implementing, structuring, and validating services and contracts.
Actively contributing to a major council project to digitise physical records, improving access, preservation, and compliance. Key contributions include: Ensuring high-quality digitisation by coordinating with three external vendors during proof-of-concept trials and conducting detailed quality assurance checks against original documents. Supporting the procurement process, including involvement in drafting and reviewing requests for tenders and evaluating vendor submissions. Applying and monitoring records retention and disposal requirements to ensure compliance with the NSW State Records Act 1998. This role has strengthened my expertise in information governance, compliance, vendor collaboration, and large-scale digitisation projects within local government.
Workforce aggregator currently managing 2,500+ subcontracting companies with 5,800+ workers across a number of industries. Formerly ISGM. ■ Our Team Brought in record $4.7 million revenue in one month from developers making payment for Infrastructure Provisioning agreements. ■ Team Broke corporate revenue record in 2016, bringing in $1+ million revenue in a single week. ■ Develop planning strategies and project briefs for Cable Access Network extensions – copper and Fibre To The Premises. ■ Prepare quotes and commercial contracts for new developments. ■ Liaise with property developers regarding infrastructure deployment options. ■ Up-sell broadband for new developments. ■ Request updates to TPNI/Graphical Data Display to ensure Data Base Of Records are accurate and current. ■ Investigate held orders. ■ Resolve and respond to customer/developer queries and complaints. ■ Plan and design CAN, review copper and FTTP CAN designs for approval. ■ Investigate and resolve other internal referrals including from other Business Units and contractors. ■ Successfully resolve complex problems in a systematic way. ■ Thorough knowledge of Telstra’s end-to-end new development process.
Service NSW draws on best in service delivery from public and private sectors to provide an even better and more efficient customer experience. ■ Worked in Licensing and Registration Dept., handled all customer inquiries related to motor vehicle registration and licensing. ■ Achieved $10,000+ customer transaction contribution to unit’s overall revenue. ■ Provided a full range of customer support services including license and registration inquiries for roads and maritime, customer complaints, payment processing, initiating online accounts, helping customers navigate online services. ■ Assess customer needs and provide appropriate solutions. ■ Liaised with internal and external stakeholders about mandatory licensing and road sign requirements, licensing medical assessments, motor vehicle insurance, international licensing and archived records retrieval. ■ Established and maintained effective relationships with end user customers. ■ Proven experience dealing with difficult customers. ■ Strong conflict resolution experience. ■ Ability to interpret and apply procedure ■ Maintain a high degree of sensitivity and confidentiality ■ Ability to analyze and develop solutions to problems ■ Demonstrated the ability to work in a team-based environment.
Australia's largest telecommunications and media company build and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. ■ Designed project scope for new residential and commercial telecommunication clients based on customer needs and network capacity; priced project including design variations; once approved by the client, dispatched project to field contractor for installation. ■ Reduced Department’s WIP (work in progress) excessive figures and had erroneously paid funds recovered by reviewing 50,000+ projects, deleting those where contractors had been paid, or project canceled and still on the list, or contractor had been paid twice in error or contractor had been paid for the canceled project. ■ Brought WIP figure down in the new fiscal year to under $20 million from $50+ million. ■ Balanced Capex (Capital Expenditure) Funding and Opex (Operational Expenditure) on $300 million budget. ■ Researched faulty cables installing upgrades and replacements for industrial park clients. ■ Approved returned designs for Greenfield and Brownfield projects from external and internal stakeholders via AutoCAD and GDD (Graphical Data Delivery), and MapInfo. ■ Managed project designs and design variation approvals or rejections. ■ Managed all designs for brand damaging media threats and end to end project fast-tracks nationally. ■ Provide technical/SME (Systems Matter Expert) support to all areas within Telstra and external contractors. ■ Maintained system quality and accuracy, operational work instructions. ■ Handled full range of multiple tasks associated with allocation, deployment, assignment, and dispatching of Program of Work ■ Managed internal and external contractors to reportable KPI’s.
Australia's largest telecommunications and media company build and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. ■ Managed projects ■ Investigated network deficiencies ■ Root cause analysis ■ Resolution and problem solving ■ Monitor technicians ■ Deploy action in priority fault areas ■ Timely restoration works
Australia's largest telecommunications and media company build and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. ■ Managed public liability complaints ■ Problem management and resolution
Australia's largest telecommunications and media company build and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. ■ Project planning and design ■ Project creation from network deficiencies and telecommunication shortfalls ■ Controlled project budgets including cost variations ■ Internal and external stakeholder management ■ Managed project timeline