Bogota, D.C., Capital District, Colombia
SUMMARY Bilingual professional with a solid background in legal assistance, immigration case management, and administrative operations. With over 8 years of experience supporting attorneys and clients, I bring empathy, precision, and structure to each case I manage. At Global Paralegal Services, I assist in preparing and reviewing petitions, supporting evidence, and client documentation for U.S. immigration processes. Recognized for leadership, adaptability, and a people-centered approach, I’m committed to delivering excellence while maintaining clear communication, confidentiality, and compliance. I take pride in fostering trust and efficiency within legal teams—balancing professionalism with compassion. My goal is to continue developing in environments where integrity, collaboration, and innovation drive meaningful results for clients and organizations alike. ACHIEVEMENTS ︽ Legal and Immigration Case Support Excellence Effectively managed the preparation, review, and submission of complex immigration petitions and supporting documentation for multiple agencies. Leadership and Client Service Recognition Acknowledged for maintaining high standards of communication, accuracy, and empathy while assisting clients through sensitive legal processes. Process Optimization and Workflow Efficiency Developed and implemented organizational systems that improved document management, internal coordination, and response times. STRENGHTS ︽ Leadership and Emotional Intelligence Encourages teamwork and positive communication, fostering collaboration and client satisfaction. Confidentiality and Professional Ethics Demonstrates responsibility, discretion, and integrity when handling sensitive legal data. Attention to Detail and Analytical Thinking Ensures accuracy and compliance in document preparation, data entry, and client record management. LEGAL & ADMINISTRATIVE SKILLS: U.S. Immigration Case Preparation (I-130, I-485, I-765, NVC submissions) Legal Research and Evidence Compilation Client Communication and Case Follow-up Document Translation and Review Workflow Coordination and Case Tracking Confidential Data Management SOFT SKILLS: Leadership ∘ Communication ∘ Empathy ∘ Problem Solving ∘ Attention to Detail ∘ Bilingual (English/Spanish) ∘ Team Collaboration ∘ Integrity ∘ Learning Agility TECHNICAL SKILLS: Case Management: MyCase, Clio, DocketWise Com Tools: Dialpad, Google Meet, Zoom, Teams, Webex, Hona, Ring Central Productivity: Google Workspace, Microsoft Office Suite, SmartSheet, Adobe, Tableau (data visualization and reporting)
Preparing and completing USCIS forms, applications, and related documentation for submission to various U.S. immigration agencies. Effectively managing client expectations by providing timely updates and clear communication throughout their case process. Assisting the attorney with translation services, including interpreting during meetings and translating documents accurately.
Coordinating the onboarding process for new services, ensuring alignment with client needs and organizational standards. Collaborating with cross-functional teams to develop and implement onboarding workflows, documentation, and training materials. Managing client expectations by providing regular updates, addressing concerns, and ensuring satisfaction throughout the onboarding journey. Monitoring the progress of onboarding projects, identifying areas for improvement, and implementing solutions to enhance the client experience. Providing leadership and guidance to team members, fostering collaboration and maintaining high-quality service delivery.
Soporte técnico telefónico y correo electrónico a usuarios en inglés y español en los Estados Unidos y Canadá. Apoyo y capacitación de información y destrezas a agentes nuevos y antiguos. Reconocido como SME (experto en la materia) apoyando nuevos proyectos directamente con clientes de la empresa
Soporte técnico telefónico nacional en servicios de telecomunicaciones y canales de información. Reconocido como apoyo en piso de operaciones para solucionar problemas situacionales de los usuarios y agentes.
Atención de PQRs a nivel departamental. Ventas, trámites e información general.