Portugal
Experienced Product Manager expert in leading product strategy and execution across international markets, including UK, Spain, Germany, Italy, Africa, and Latin America. Proven track record in managing end-to-end product lifecycles, driving growth in diverse industries such as fintech, hospitality, telco, IT, and cloud services. Skilled in agile methodologies, market analysis, and user-centric design, with leadership experience in cross-functional teams. Adept at delivering impactful solutions in complex, multicultural environments.
SaaS Focus: Build excellent software based on ERP, Fintech, Human Capital Management, Customer Experience and other verticals (Framework and APIs) - Establish relationships with PHC clients and partners, representing them in the relationship with the development teams - Prioritization of product and sprint backlogs, according to clients needs - Ensure that the overall product vision is aligned with the entire company, while keeping up with the market and new trends - Make strategic prioritization decisions, helping the company to think long term and develop new business opportunities (new product strands, pricing, commercialization, marketing, etc) - Evangelization of the product's vision and strategy, in order to guarantee the alignment of all stakeholders Tasks: - Day-to-day handling of requirements: Analysis and prioritization - Roadmap Management (private and public) - Suggestion analysis (market pains) - Backlog management (product and sprint) - Market trend and competitor analysis - Analyze and review the product's marketing communication - Customer support platforms management - Monitoring the development teams (direct contact with the Scrum Master) - Production of product audiovisual content for evangelization and technical help - Create and participate in initiatives with PHC partners to collect feedback on the product (focus groups, brainstorming, webminars, user experience labs, events, etc) - Follow up with internal stakeholders to understand what improvements can be made to the product to help the teams - Monitoring of Net Promoter Score results about the product - Follow-up and help with requests for technical assistance - Document product functionality - Creation of value propositions and technical charts to support communication and sales Technologies: - Agile methodologies (Scrum & Kanban) - PHC Software - Trello - Microsoft 365 (Excel, Word, PowerPoint, Teams) - Google Analytics - Open Broadcaster Software - Kdenlive - Audacity
SaaS Focus: Build excellent software based on ERP, Fintech, Human Capital Management, Customer Experience and other verticals (Framework and APIs) - Establish relationships with PHC clients and partners, representing them in the relationship with the development teams - Prioritization of product and sprint backlogs, according to clients needs - Ensure that the overall product vision is aligned with the entire company, while keeping up with the market and new trends - Make strategic prioritization decisions, helping the company to think long term and develop new business opportunities (new product strands, pricing, commercialization, marketing, etc) - Evangelization of the product's vision and strategy, in order to guarantee the alignment of all stakeholders Tasks: - Day-to-day handling of requirements: Analysis and prioritization - Roadmap Management (private and public) - Suggestion analysis (market pains) - Backlog management (product and sprint) - Market trend and competitor analysis - Analyze and review the product's marketing communication - Customer support platforms management - Monitoring the development teams (direct contact with the Scrum Master) - Production of product audiovisual content for evangelization and technical help - Create and participate in initiatives with PHC partners to collect feedback on the product (focus groups, brainstorming, webminars, user experience labs, events, etc) - Follow up with internal stakeholders to understand what improvements can be made to the product to help the teams - Monitoring of Net Promoter Score results about the product - Follow-up and help with requests for technical assistance - Document product functionality - Creation of value propositions and technical charts to support communication and sales Technologies: - Agile methodologies (Scrum & Kanban) - PHC Software - Trello - Microsoft 365 (Excel, Word, PowerPoint, Teams) - Google Analytics - Open Broadcaster Software - Kdenlive - Audacity
SaaS - Agile Methodologies: Scrum & Kanban; - Management of two products (audiovisual service and booking service); - Create the backlog and control deadlines/product quality; - Main point of contact between all areas of the business; - Create product metrics for support, training and development to help in B2B end to end perspective; - Negotiate with agencies and manage their teams; - Data analysis related to product performance, conversion and costs; - Market analysis; - Managing relationships with stakeholders and customers, in order to identifying improvements and collect feedback; - Project Manager; Technologies: - Trello - Zendesk - Help Scout - G Suite (Gmail, Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides, Google Classroom) - Microsoft Excel - Data Studio & Periscope Data - GIMP - Slack - DingTalk - TeamViewer - Dialogflow - NexTable - Zomato Book Cloud (AWS)
- Provide training and coaching to the customer; - Work directly with the tech team, performing manual tests in order to find bugs and improvements to the product; - Create support manuals for the team and also for customers; - Support customers in technical or other issues (B2B & B2C); Technologies: - Trello - Zendesk - Help Scout - G Suite (Gmail, Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides, Google Classroom) - Microsoft Excel - Data Studio & Periscope Data - GIMP - Slack - DingTalk - TeamViewer - Dialogflow - NexTable - Zomato Book Cloud (AWS)
- Kanban Methodology; - Search and obtain information from trusted sources in order to update the system and help the marketing and sales team; - Responsible for collecting and updating data related to restaurants; - Create new pages; - Provide customer support; - Working together with the marketing and sales team; - Data analysis to help optimize data collection and also the sales team in the business plan; - Business Analysis Technologies: - Trello - Help Scout - Google Sheets - Data Studio - Google Drive - GIMP - DingTalk
- Kanban Methodology (Board) - Support the management of a bar and events; - Create processes and methodologies for the service to be effective; - Assist in customer service; - Creation of schedules, tasks plans, service support and HACCP plans; - Direct contact with the marketing team for event planning; - Support in team building activities; - Achieve monthly sales targets; - Manage potential conflicts; Technologies: - Trello - ResDiary - Google Sheets & Microsoft Excel - Google Drive