Marsden Park, New South Wales, Australia
A customer focussed leader with 14+ years management experience, working in e-commerce logistics operations, with an MBA in Digital Transformation. A logical thinker that delivers effective solutions to create lean processes. Project Management experience, comfortable with KPI’s and a history of continuous improvement projects. Experience in 3PL warehousing and distribution within Booktopia, Amazon and the New Zealand Army in domestic and international supply chains. Working with demanding customers in fast paced logistics. Advanced Diploma OH&S with experience in both Military and Warehousing environments. Experienced with chilled and frozen supply chains and manager of multiple stakeholders in complex projects. Experience with SAP and various WMS and ERP with a Bachelors degree in business and further Diploma in Logistics.
Starting the journey with COS, delivering quality service across Australia!
As a Supply Chain Consultant, I delivered strategic logistics solutions to clients in pharmaceuticals, FMCG, and e-commerce. I have conducted business case development, operational analysis, and the implementation of cost-saving initiatives. Highlights include developing a $19M robotics modernisation plan for a brownfield warehouse and leading a machine learning project business case development to improve accuracy and labour efficiency in pharmaceutical operations. The latter projected a 10% increase in productivity and $200K in annual savings. I also diagnosed cost overruns in an automated site and proposed changes to reduce inbound and inventory operations by up to 20%.
At Booktopia, I led national logistics and fulfilment functions with a $40M+ budget, covering inbound supply, warehousing, and last-mile delivery. I delivered a $12M transformation project involving a full WMS upgrade, robotics (Locus, CMC, Ranpak), and automation, achieving 99%+ DIFOT and below-target cost per unit within three months. I drove international freight tenders, improving on-time deliveries by 25% and reducing costs by 10%. I also led a $2M interim warehouse project to bridge operations, implementing a pick-to-light system and WMS enhancements, all while maintaining zero reportable safety incidents over 12 months.
At Winc, I managed logistics operations across Sydney, Newcastle, and Canberra, overseeing a $21M operating budget and a 50,000 sqm DC with 350 staff. I implemented Lean Six Sigma and 4DX programs, improved safety (TRIFIR <8), and restructured site leadership. I successfully negotiated a new EBA and steered logistics through the challenges of the COVID period. By applying data-driven KPI frameworks and process improvements, I reduced cost per unit by 10%. My leadership directly enhanced site culture, performance, and customer satisfaction in a complex B2B and 3PL environment.
As Operations Manager at Booktopia, I led inventory and warehouse teams to manage 190,000 ISBNs and over 650,000 units of stock, overseeing a $10M+ budget. I delivered a 9% increase in peak site dispatch and improved express post satisfaction by 30% through staff training and process improvements. I spearheaded a major operating model restructure and partnered with IT to overhaul the WMS, doubling inbound productivity. I also implemented 5S safety programs and introduced pre-emptive risk management systems, while managing new labour hire contracts and driving measurable cost savings and performance gains.