Rome, Latium, Italy
As a Senior Solution Engineer at Microsoft, I leverage my 20+ years of experience and certifications in Unified Communications and Video Conferencing to win customers' technical decisions and drive strategic deals in the Public Sector, FSI, Media & Telco industries. I'm deeply focus showcasing the value of M365 Copilot as UI for the AI as well as Converged Communications solutions, such as Teams Phone, Teams Rooms, Frontline Workers, and Employee Experiences and deliver high-quality technical plans. I am passionate about digital innovation and customer satisfaction, and I enjoy leading use case ideation and customer workshops to demonstrate the value of Microsoft collaboration solutions. Previously, I was Technical Solutions Architect and Project Manager for BNL Gruppo BNP Paribas, where I led initiatives on omnichannel products for B2C digital engagement, and a Senior Unified Communication Analyst for FAO, where I supported the global UC project with Skype for Business and Polycom integration.
• Spearheaded the technical win strategy by delivering customized live demos for AI solutions, enhancing client engagement. • Acted as a trusted advisor, orchestrating POCs and workshops focused on governance and compliance for M365 Copilot. • Analyzed competitive architectures and managed RFPs, contributing to a streamlined proposal process.
Microsoft mission is to empower every person and every organization on the planet to achieve more. Main responsibilities: - Win customer's technical decisions to adopt and use Microsoft solutions and cloud services - Focus on driving strategic deals on Microsoft 365 Copilot, Converged Communications area, leveraging on Teams Phone - Teams Rooms, Frontline Workers, and Employee Experiences solutions - Deliver high quality technical plans and identify prioritized partners with whom to engage - Lead use case ideation, customer workshops to drive the value of Microsoft Unified Communication solutions. Microsoft Gold Award recognizing top performance on Fiscal Year 2024
• Led digital innovation projects in retail and business contact center, driving customer engagement and satisfaction. • Conducted market research on omnichannel products, enhancing B2C digital interactions and increasing revenue. • Designed cutting-edge contact center and video conferencing solutions, optimizing service delivery and efficiency.
International consultant, Food and Agriculture Organization. Joined the global UC project with the core objective - the integration of Skype for Business into the IT infrastructure from planning to execution, including: • Supporting HQ and remote sites in solution design • Drafting technical documentation for the project • Delivering training to large audience (up to 200 users) leading technical sessions Technical leadership in: • Integration process between Polycom video conferencing worldwide install base and Skype for Business, thru RealConnect technology, achieving a seamless integration allowing employees collaborate globally. • Integration between Polycom carrier grade conferencing MCU and Sonus2000 SBCs, to deliver customized audio conferencing services. Key Achievements: • Successfully renewed the telephony system and migrated from legacy PBX to new unified communication system. • Improved communication experience within the headquarters and worldwide. • Provided detailed documentation to corporate resulting in reduced resolution time.
Coordinate Ayno technical team based in Rome, delegating tasks, negotiating workloads, assessing performance and reporting on developments.
Project Manager & Engineering: Initiate and develop national and international projects starting from early stages till the final delivery. Relevant projects: WFP: Video network re-design and integration with EMC, Lync Integration NATO : HQ relocation Lago Patria Cementir Holding: Video network design and implementation Cofely: International VDC project Ferrari : international VDC project Coldiretti - Bluarancio: Video network enhancement, Lync Integration
Network supervisor: maintaining the integrity and functionality of Ayno Lan and VPN, developing solutions to improve and optimize network perfomances. Video infrastructure specialist: executing and organising installations and demonstrations of: Polycom MGC25-50-100,RMX2000,CMA4000,PathNavigator,RSS2000. Cisco: TMS,Codian MCU,MPS,VCS-,Content Server, Movi and firewall traversal solutions. Video over IP H.323 – SIP specialist: executing and organising installations and demonstrations of endpoints: Polycom HDX,VSX,CMA Desktop. Tandberg: C,Edge,MXP. Lifesize: Team,Room. Lync integration Sales Support: supporting Sales, developing and delivering optimized technical solutions for customers Significant UC infrastructures delivered projects : • WIND telecomunicazioni • NATO Lago Patria • Edison energia • GdF Suez • FAO (United Nations) • IFAD (United Nations) • Word Food Programme, United Nation (WFP) • Società gestion impianti nucleari (Sogin) • Ferrari • Technip • Luxottica • Presidenza della Repubblica • MBDA, gruppo Finmeccanica • Peroni • IRBM – Science Park • Enterprise spa per Lutech
IT specialist: Providing consulting for network related issues for customers. Videoconference manager: Managing the videoconference service, organizing all the technical aspects for customer’s video meetings. Software management team: Studying togheter with customer’s IT specialists custom applications to improve IT process flow.