Markham, Ontario, Canada
Providing inside sales support to established clients and growing existing business. Knowledge of import, domestic and cross-border traffic procedures. Developing demand forecasts of ocean containers while balancing the supply allocation. Preparing ocean freight quotations with constantly evolving costs in a highly competitive marketplace. Effectively communicating with foreign agents and domestic clients to ensure accuracy of information.
Managed the marketing collateral of modem kits sent to consumers ordering Sympatico Internet service. Created support documents for home networking issues experienced by customers, for publication on the company’s support website. Collected and organized data from a new product launch into a Microsoft Access database. Created a scorecard to measure performance and report key information to senior management. Liaised with call centres and internal departments to effectively solve problems while learning about the Internet and telecommunications industries.
Received incoming issues from stores and the Store Support field team, and coordinated with appropriate stakeholders to provide a proper resolution. Maintained data management and reporting tools to support the dissemination of information across the enterprise. Managed existing Access-based applications to create reports and track feedback, while improving processes and functionality.
Trained and oriented large groups of volunteers on policy, protocol, and background of the organization. Responsible for the transition to electronic PowerPoint presentations and creating new volunteer registration forms. Created flyers and e-mail distribution lists to promote volunteer opportunities. Assisted with the formation of numerous information fairs for newcomers to Canada.