Hong Kong SAR
Operations & Project Support professional with experience in cross‑department coordination, workflow optimization, reporting, and stakeholder communication. Skilled in managing multi‑team deliverables, standardizing processes, improving efficiency, and supporting data‑driven decision‑making. Seeking roles in Operations, Project Management, Business Coordination, PMO, or Business Analyst positions.
Coordinate reporting cycles between Sales and Operations teams, ensuring smooth data submission, accuracy checks, and on‑time delivery of business reports. Streamline operational workflows by standardizing templates, improving data collection processes, and implementing automation tools that cut repetitive workload by 70%. Produce weekly and monthly performance summaries that support management in operational planning, risk review, and resource allocation. Serve as a communication bridge between frontline sales teams and senior management, aligning deadlines, business requirements, and data expectations
Performed scheduled overnight scanning, system health monitoring, and compliance checks across a multi‑rack data center environment. Ensured operational continuity and reliability for mission‑critical banking systems by enforcing internal IT policies and security standards. Collaborated with IT and cybersecurity teams to strengthen operational resilience and minimize system risk.
Developed a complete e‑commerce platform and coordinated cross‑functional requirements related to UI/UX, product flows, and backend API interactions. Delivered a fully functional, responsive system within project timeline, demonstrating execution capability and structured task management.
Supported daily operations for a talent platform for returning overseas graduates, ensuring smooth functionality and timely updates. Conducted employer outreach, organized meetings with partner companies, and expanded job opportunity pipelines. Developed SOPs and standardized internal workflows to improve operational efficiency and team coordination.
Managed social media campaigns and prepared weekly performance reports to guide marketing strategies. Improved engagement metrics through planned content and execution.