Bavaria, Germany
Team, program and change manager at intersection between technology and business with 15+ years experience, background in supply chain, fulfillment & last mile management (8+ years), management consulting (6 years), and financial services (3 years). Passion for analysis and improvement of existing processes and solutions as well as facilitating new ideas and projects that enable efficiency & growth. Skills include end to end product ownership (idea to implementation), data driven thinking, working through ambiguity, customer obsession and senior stakeholder management. MBA at Technical University Munich in cooperation with UnternehmerTUM and Haas Business School - University of California, Berkeley focusing on digital transformation / innovation and entrepreneurship/ business creation. Versatile and experienced manager from Austria / Vienna who worked on several large multinational transformation projects and has been on global assignments in Australia, USA, Mexico, Ireland, Germany and Switzerland.
Key Focus on the Strategy and Logistics Transformation, ensuring alignment with C&A`s Supply Chain Playbook.
Accountable: Delivery Fulfilled by Maersk Operational Analysis Management: Design of Global Operational Analysis Management – analysis frameworks and review mechanism. Team lead of 9 senior program managers and data analysts providing actionable metrics to stakeholders and leadership, driving operational excellence initiatives and defining requirements for the tech roadmap required for scaling. Scope: Operational analysis standardization and adoption for global Fulfilled By Maersk (Warehouses (Omni-Fulfillment, De-/consolidation, Cold Chain), Depots and Middle + Last Mile) operations and regional operations analysis management for IMEA (West & Central Asia, Africa) and Latin America. We track, produce and supply operational enterprise metrics and interpret them for further improvement.
Commercial growth https://www.maersk.com/about
- My team focuses on customer experience for extra large shipments, launching, expanding and managing performance of value added services for Amazons heavy bulky carrier, owning operations and cost for EU5. - Team lead of 8 program managers and data analysts driving operational and services excellence initiatives, defining the product and tech roadmap required for scaling services in EU. - Coordinating the launch of services across a variety of teams (Last Mile Tech & Routing, Finance, Retail, Operations, Legal, PR) to expand bar raising customer services for Amazons own carrier. - In addition we introduce and scale new delivery capabilities in the last mile.
- Led the launch and integration of the first direct fulfillment node (drop-ship) in DE. - Launched a worldwide first (WW VP approved) new delivery capability in DE. - Responsible for the launch and expansion of heavy bulky services in UK + DE.
Outsourcing Service Steering, Process Mapping & Strategic Improvements
FMS Wertmanagement Service GmbH (FMS-SG) established in 2013, is a specialist servicing company. Responsible for service management performance and quality reporting, strategic & process improvement projects.
Freelance Consultant focusing on a project for process management and improvement with an outsourcing services provider. Additionally wrote a SaaS business plan, gathered a developer team and build prototype for a startup which was a finalist at TechFounders (TUM accelerator program).