Daniel Costello

Senior Technical Support Engineer at ServiceNow

Orlando, Florida, United States

About

Recent college graduate with extensive project experience in information technology. Designing and developing technologies to simplify life in this chaotic world with a degree in Information Sciences & Technology and a minor in Labor Studies & Employment Relations from Penn State University. Skilled in application development, object oriented programming, and UI/UX design.

Experience

  • ServiceNow (Full-time · 4 yrs 9 mos)
    • Senior Technical Support Enginner
      Mar 2025 - Present · 1 yr 4 mos

    • Technical Support Engineer
      Oct 2021 - Mar 2025 · 3 yrs 6 mos

  • Independent Care Taker at Independent
    Aug 2012 - Oct 2021 · 9 yrs 3 mos

    Assistant & Customer Service • Assisted in basic needs to increase quality of life • Developed schedule, organized appointments and services • Financial Management: organizing donations, bill payment, record keeping, invoice filing • Skills included experience in time management, office organization, hospitality and customer services

  • Project Lead at St. John Paul II Parish
    Jul 2020 - Sep 2020 · 3 mos

    • Coordinated with the website developer vendor • Created the functional requirements for project completion • Merged 3 separate corporations’ websites into a single design • Oversaw contract negotiations • Conducted user surveys for best usability design • Migrated companies outdated communication channels to updated applications

  • Morale Director at Abington Benefiting THON
    Aug 2017 - May 2018 · 10 mos

    Leadership • Creating fundraising events raising thousands of dollars for children with pediatric cancer • Responsible for keeping morale high and maintaining positive team work environments • Worked to integrate new organization members into important roles for the organization • Responsible for increasing volunteer count for fundraising events • Managing competitions within the organization and organizing THON dancers’ specific needs

  • Private Tutor at Private Tutoring
    Aug 2016 - May 2018 · 1 yr 10 mos

    Free private tutoring sessions • Helped IST & CMPSC students • Specifically, Math 140 (calculus), CMPSC 121 (intro to programming C++), CMPSC 122 (intermediate programming in Python), IST 242 (intermediate programming in Java (Oop)) • Assisted my fellow IST and CMPSC students and reinforce past class knowledge • Held 1-2 days a week study session on or off campus for any student