Greater Sydney Area
I am a successful and experienced Leader of Injury Management, with experience in the management of staff responsible for the delivery of customer-centric workplace health management and claims services in a high volume, complex and fast-paced environment. I am an effective and proven leader with experience in the mentorship, education and leadership of fellow colleagues and peers combined with a proven ability to provide high level accurate and timely advise to senior stakeholders. I possess clear insight to analyse, evaluate and report on trends, issues and performance coupled with clear and concise communication to assist in the development of targeted strategies ensuring improved service to stakeholders. I am strongly grounded in the writing and submission of high-quality briefs and reports for senior delegates and stakeholders coupled with a commitment to developing and maintaining customer-service based relationships. My excellent interpersonal skills enable em to foster excellent rapport with people of all ages, backgrounds and professions based upon mutual understanding and respect. I am highly resilient and not afraid to make difficult decisions, utilising a real hands-on approach in a challenging environment with a diverse portfolio in order to achieve effective and successful outcomes. I utilise an open and collaborative management style to set direction and manage people of all ages and backgrounds which results in a proven ability to work co-operatively as part of a multi-discplinary team with a strong focus on delivering to the highest quality. I continually demonstrate strong communication and interpersonal skills to work effectively within a team environment to deliver succesful outcome orientated projects and strategies
A proven Leader in a complex School Performance Directorate requiring courage and resilience to set direction, implement effective strategies and deliver successful outcomes A dynamic thinker, often required to respond quickly to new situation-changing information and challenging problems to identify the most effective solutions. Prepared to seek advice and feedback, often calling upon other’s expertise to achieve outcomes considering the wider business context An open, honest and transparent communicator giving frank advice to all stakeholders, often requiring tailored, composed and collaborative discussions. An organised and pragmatic mindset enabling effective problem-solving leading to effective, mutually beneficial outcomes Highly experienced in delivering technical and complex information in layman’s terms to educate and inform all stakeholders concisely and effectively Provision of advice and mentorship to colleagues within the directorate and assisting them with strategies, collaborating with leadership and management, and contributing to discussions centred around improving service delivery and strategy development Strongly skilled in the writing and submission of briefs and reports for senior delegates and stakeholders leading to effective decision making Experience in project development and delivery, involving effective stakeholder engagement and liaising with key subject matter experts to inform project plans and directions. A proven manager of a team of people by establishing clear performance standards, coupled with delivering feedback and performance appraisals to grow capabilities
Working within a mobile EP role as part of a large support network for injured workers across the Sydney region, working within occupational, motor vehicle accident, life insurance and private health schemes. Dedication to providing the very best in recovery, well-being and return to work solutions for injured workers with a focus on excellence in outcomes, service delivery and innovation. Use of established proven strategies in delivering cost-effective and sustainable evidence-based intervention, underpinned by robust quality assurance for a positive customer experience. Utilising evidence based strategies to identify gaps in a person’s recovery and design a functional recovery plan that bridges these gaps. Using evidence-based assessments to identify the physical, psychological and social barriers impacting a person’s health Attendance at medical case reviews, the inclusion of sessions in the workplace to aid functional recovery and a strong focus on individual empowerment to benefit their long term health. Regular and effective communication with all stakeholders through the use of telephone liaison, report writing and face-to-face meetings to ensure the clients needs are being met and outcomes are attained
Working in a multi-disciplinary team delivering tailored strength and conditioning exercise services to cancer patients of all types and stages of treatment Provide instruction and demonstration to clients and students in the appropriate use and application of equipment and techniques Delivery of 1-on-1 consultations comprising of initial assessment and follow-up consultations, developing excellent patient rapport through empathy, professionalism and respect Leadership and mentorship skills through the supervision and education of Exercise Physiology students, providing training and guidance in the relevant field as well as feedback sessions based on performance Dedication to achieving better health for patients and determination to provide the best possible interventions to achieve patient goals and improved quality of life Exposure to, and consequent experience in managing, the various psychological tolls of a cancer diagnosis including but not limited to alcoholism, stress, anxiety and depression. Demonstrated problem-solving skills when clients present with injury or pain, with a proven ability to modify the patients programme in real time to help treat and manage their acute presentation Participation in Multiple Disciplinary Team meetings to discuss all new patients to the clinic and determine best possible course of treatment Demonstrated crucial logistical and multi-tasking skills through the facilitation of semi-private group training sessions leading up to 9 clients through their own personalised and individual programmes. High experience in meeting deadlines and project completion through the creation of exercise intervention programmes, GP communications and administrative tasks in a timely manner. Supervised Exercise Physiology students from The University of Sydney and Charles Sturt University Bathurst in the provision of cancer rehabilitation services.
•Facilitated cancer patient clinical simulations for final year and masters Exercise Physiology students •Supervised students in the simulated delivery of initial consultation and assessment, programme delivery and exercise instruction •Delivered feedback and guidance to students based on performance •Educated students on clinical guidelines, recommendations and appropriate exercise regimes for cancer patients