Chilliwack, British Columbia, Canada
I have over 12 years of experience providing IT support in-person and remotely to clients in the Lower Mainland of BC. I began my career in IT when I worked at a local computer shop as an IT technician, fixing the computer problems my customers brought to me. After a few years and a growing interest in helping people with technology, I became an IT consultant, finding innovative solutions to the technology issues my clients were experiencing. Now, I have my own IT company based out of Chilliwack. My team currently serves hundreds of clients all across the Lower Mainland with a wide variety of needs. My goal is to increase your productivity through technology; if your network is down, you are losing money. Proactive monitoring, data backups, and security solutions that are cost-effective result in your IT being reliable, safe, and secure, and your business being as efficient and profitable as possible. If you need IT support in the Lower Mainland, contact MicroAge Chilliwack; I'd be happy to help.
Confident in my IT knowledge and abilities, I started my own IT company serving businesses across the Lower Mainland. I expanded my services to include not only professional offices and non-profit organizations but also manufacturing and sales companies. Our wide variety of clients all have unique needs and budgets, so each client gets customized support - personalized technological solutions and affordable support plans.
This position introduced me to B2B IT support. I learned how to support servers and workstations in professional offices and non-profit organizations, supporting their web hosting, networking, email security, and offsite backups.
Situated on the front lines of customer support, I encountered a wide variety of customer computer issues. This position gave me valuable experience learning to fix computer problems and design custom computer builds as requested. Often, customers would come in with requests involving virus removal, computer performance problems, data migration, or data recovery.