Experience
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TaxCalc (9 yrs 9 mos)
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Chief Customer Support Officer
Jan 2018 - Present · 8 yrs 7 mos
Looking after the Support and Implementation teams servicing our 9,000+ customers in practice.
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Head of Customer Implementation
Nov 2016 - Dec 2017 · 1 yr 2 mos
Looking after and enhancing the Implementation team and on-boarding for new customers with TaxCalc.
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IRIS Software Group (16 yrs 3 mos)
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Implementation Manager
Aug 2007 - Nov 2016 · 9 yrs 4 mos
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Project Coordinator
Mar 2004 - Aug 2007 · 3 yrs 6 mos
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Senior Support Consultant
Aug 2003 - Mar 2004 · 8 mos