Fort Mill, South Carolina, United States
Driven leader with more than 10 years of experience serving customers. Multitasker and problem solver with proven success developing strategies that improve employee quality and customer satisfaction. Detail-oriented and committed to completing tasks with efficiency. Distinguished mentor dedicated to motivating others.
- Work directly with key stakeholders to develop, test, resolve and identify system, device, network, product and other scenarios. These partnerships include but is not limited to; Operations, Supply Chain, Network, OEM, Device Team, Sales, Marketing, Workforce Development, Point Of Sale, Training, Executive Relations Team, Go To Channel, Vendor Management and Customer Service. - Developing and maintaining an expert level of knowledge regarding Verizon Wireless products, services, and technical support solutions while assisting both internal and external customers. - Reviewing, creating and monitoring training materials, general technical support content and communications. - Participate in pilots, trials and projects to help improve the employee and customer experience. - Taking large amounts of multifaceted data and analyze, create reports, insightful and meaningful information to be used in business decision-making and/or recommendations regarding specific function policies. - High attention to detail, with the ability to identify trends, troubleshoot new identified issues and provide recommendations to key stakeholders.
- Handling customer service and tech support calls for our voice and data products and services. - Actively listening to customers to diagnose and solve problems. - Troubleshooting issues in hardware, software, applications, networks, or devices. - Helping customers understand how to get the most out of our products and services. - Sharing new developments about our offerings that can enhance the customer experience. - Creating support tickets and follow up with customers to resolve customer problems. - Assisting colleagues with customer situations and providing proper resources to assist our customers.
- Conducting mock calls with new hires and providing immediate feedback - Answering all questions and concerns that arise when new hires are taking live calls - Act as a supervisor when there is an escalated call - Provide important information in debriefs with new hires
• Accounts payable for Wellington location • Maintain checkbook and perform reconciliation • Process payroll for Wellington location • Manage human resources including: hiring and terminating employees, and processing new employees in both locations • Set up work schedules for all employees in Wellington location • Manage 14 employees including chefs, bartenders and servers • Negotiate and purchase pricing for all products and services • Maintain inventory of all stocked liquor, beer and food items in Wellington location • Maintain quality control through training and on site supervision • Supervised expansion of existing store in Wellington from 3,000 sf. to 6,000 sf.
• Store setup- prepared store for Grand Opening following construction including display setup, inventory placement and point of sale advertising • Setup work schedules for all floor associates • Processed payroll including floor and grooming associates • Managed daily tasks for floor associates • Ensured 100% animal care management and guaranteed proper care for all inventoried animals, maintaining 100% quality control as required. • Helped drive sales to meet quotas through point of sale placement and associate product training • Performed customer service by interacting with customers regarding product information and availability • Performed inventory counts and processed orders as well as special request orders • Received trucks and stocked items • Worked with sales reps who represented Petco vendors Achievements • Maintained a CLI (Customer Loyalty Index) score of 90% • Helped increase product sales from 7th in the district to 2nd in the Nutro product line