Staten Island, New York, United States
Analyze client information, and prepare different options best suited to individual client needs. Respond to inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Interface with the client and various internal partners, across all lines of businesses to coordinate and facilitate client needs Listen attentively to client needs to ensure a positive customer experience. Access electronic and paper cataloging systems to look up product information and availability. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. Mentor and train new hire employees on our daily policies, processes, and procedures
Accounts payable for Wellington location Maintain checkbook and perform reconciliation Process payroll for Wellington location Manage human resources including: hiring and terminating employees, and processing new employees in both locations Manage 14 employees including chefs, bartenders and servers Negotiate and purchase pricing for all products and services Maintain quality control through training and on site supervision Supervised expansion of existing store in Wellington from 3,000 sf. to 6,000 sf.
Store setup- prepared store for Grand Opening following construction including display setup, inventory placement and point of sale advertising Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion. Processed payroll including floor and grooming associates Ensured animal care was 100%- managed and assured proper care for all inventoried animals with required 100% quality control Helped drive sales to meet quotas through point of sale placement and associate product training Performed customer service by interacting with customers regarding product information and availability Performed inventory counts and processed orders as well as special request orders