Dallas, Texas, United States
Graduated from the University of Houston Bauer School of Business with a concentration in Operations Management. Began working in the travel industry with family in the early 1990's. Developed a corporate travel management business plan that continues today under Schers Travel Service, an independent contractor with The Travel Group located in Bellaire, Texas.
Began with Strong Travel as in-house liaison to 25 Independent Contractors. Currently managing corporate division and C-suite. SABRE expert, recently converted to 360. Daily monitoring of 50 agent queues, operations, quality control, ticketing, contracts. Excellent communication skills. Manage large group air bookings. Contributes over 1.2M annually is gross sales.
Concentration on corporate travel management with clients in oil and gas, manufacturing, offshore and field service industries including detailed international itineraries. SABRE proficient. Responsible for all aspects of client needs, from origination of booking request through the post-travel interview. Expert level of customer service for all travelers, including upper-level management and VIP's.