Lakeland, Florida, United States
Polk County School Board relies on expertise in process improvement and network management to support its WAN infrastructure. Current responsibilities include diagnosing and resolving network issues, collaborating with stakeholders, and ensuring seamless communication between users and IT staff. Contributions focus on optimizing technology systems to enhance the educational environment. With over four years of experience in IT coordination and prior consulting roles, strengths include project management and process improvement in healthcare and telecom sectors. Recent initiatives involved designing and implementing LAN systems to address organizational needs. Dedicated to delivering technical solutions that empower teams and drive operational efficiency.
Project manager for healthcare transformation program with 4 concurrent streams. Additionally, consulted on process improvement for customer delivery obstacles for telecom infrastructure buildout across multiple locations.
Manages a staff of professional-level team members or manages a team through lower-level supervisors. Works within general policies and management guidance, independently determining approach to managing daily operations. Provides guidance and technical advice, becoming actively involved as necessary Leads budgeting, resourcing, personnel and administrative management duties. Leads team in building strong relationships at the senior leadership levels with clients to improve services and ensure service levels are being met. Identifies, develops and creates revenue generation opportunities with existing clients and may identify and drive new sales with new clients. Ensures practice standards for managing engagements are met or exceeded. Directs and monitors the workflow of larger strategic consulting projects, including the design of project plans. Actively participates in strategic objective setting and ensures alignment of team with broader organizational goals. Oversees ongoing analysis of business performance and forecasting (recurring and ad-hoc analysis). Works with leadership to ensure day-to-day and longer-term operations align with and support organization strategy and objectives. Advises cross-functional leadership on key business consulting initiatives and practices.
Responsibilities included: - Oversee the operation of six diverse IT and healthcare industry programs/435+ associates/16 management staff - Collaborated to deliver professional and back-office support of $1B+ contract using offshore/nearshore/onshore models • Merged customer data with internal analytics to augment machine learning tool development - Co-authored ground-breaking new business line process; 50% reduction in production errors/35% improvement of output - Managed $1.8M dollar contract; leveraged corporate resources to deliver consistent quality products to customers Accomplishments include: - Grew new business line from 30 full-time employees to 180+ in 6 months; maintained 33%+ Cost/Profit margins - Developed comprehensive outreach and training program for government staff and users (100,000+) of new MMIS - Expertly guided staff to exceed SLAs in quality and production for Call Center, Data Center & skilled staffing functions - Built leadership cadre from new hires; inventoried and capitalized prior work/life experience of team members - Augmented client training and developed internal training programs to increase quality by 30% in three months - Optimized client dashboards to showcase production and quality performance milestones superior to client standards - Mentored supervisors to improve leadership effectiveness; translated military veteran skills into business results
Responsibilities included: - Guide staff to prioritize customer needs in providing timely and accurate analytical products worldwide - Manage maintenance and disposition of radio, SATCOM, and associated telecom equipment valued at $750k - Develop and maintain training programs for multiple career paths/job specialties - Quality review of actions taken and providing feedback to improve service to customers - Plan and schedule communications and related equipment installation and maintenance - Evaluate personnel and recommend methods to improve performance - Determine extent and economy of repair of malfunctioning equipment; coordinate with vendors to test/repair systems Accomplishments include: - Partnered with field units to increase collaboration; deployment/training process recognized a 20% increase in successful operations over three consecutive years - Developed schedule program to enable 24/7 operations with minimal personnel; reduce manpower needs by 15% - Beta tested GIS toolset: coordinated with multiple agencies to identify faults and enhance delivered products - Redesigned daily task assignments; improved efficiency/ increased output by streamlining training and processes - Supervised 13 technicians to complete $5.2M of upgrades to replace outdated infrastructure and end-user hardware