Modbury, South Australia, Australia
Currently serving as a Senior Service Desk professional at Datacom. I bring a unique blend of IT expertise and educational background to drive service excellence and team development. Key Qualifications: - Proficient in ITSM, ITOM, and ITBM procedures - ITIL 4 Certified - Hands-on experience with ServiceNow - Background in professional education Professional Approach: - Committed to continuous learning and professional development - Skilled in creating valuable resources for colleague growth - Advocate for team-based, collaborative work environments - Focused on enhancing service quality through knowledge sharing and supportive networks My goal is to leverage my technical skills and educational background to foster a positive, productive work environment that consistently delivers high-quality IT services.
Technical Support for Transport for New South Wales (TfNSW)
Management of escalations, reporting and coordination of technical services for clients.
Technical Support to Transport for New South Wales (TfNSW)
Primary School Educator, Student Support Officer & Physical Education Teacher. R-12.
Year 6 Middle School Core Class Teacher
Management, training and production of cafe style coffee service for an ethical and sustainably sourced coffee bean roasting facility.