Worcester, Massachusetts, United States
Founded and grew a profitable online retail business, managing all operations from product sourcing and pricing strategy to order fulfillment and customer experience. Led customer service through Amazon Seller Central, resolving inquiries, disputes, and refunds while maintaining a top-tier seller rating. Oversaw inventory management and logistics to ensure accurate stock levels, on-time deliveries, and efficient returns processing. Conducted market and competitor analysis using advanced research tools to identify trends, source high-demand products, and maximize profitability. Developed and executed listing optimization strategies to improve search rankings, boost conversion rates, and increase sales. Delivered a high-touch customer experience by proactively addressing issues, anticipating needs, and implementing service improvements that drove repeat business and positive reviews.
Performed daily Net Asset Value (NAV) calculations for multiple mutual funds with precision to the basis point, ensuring compliance with fund prospectuses, internal controls, and SEC regulations. Managed and approved high-volume financial transactions, including capital stock activity, accruals, expenses, corporate actions, and cash movements under strict market deadlines. Leveraged the Anomaly NAV Tracking System (ANTS) to identify and resolve valuation discrepancies before release, reducing error rates and minimizing financial risk. Collaborated with custodians, portfolio managers, and operations analysts to reconcile data, resolve breaks, and ensure seamless trade settlements. Maintained thorough audit documentation to meet regulatory and client reporting standards. Drove process improvements by analyzing recurring NAV deviations and recommending workflow changes, resulting in faster reconciliations and fewer exceptions.
As a social media evaluator, I am working remotely from home. My responsibilities are to analyze posts that range from news outlets to simply pictures, and to decide how relevant the data is from the source. The content of this job is to decide whether a source that may come from a news-based website or popular social media, is reliable and related to what people search on Google through the comparison of other known sources (requires research). This may take place on my main computer and, sometimes, on my phone.
While I was a web search analyst, my responsibilities were to evaluate searches on the internet and compare them to the relevancy of the actual content that would appear, as the goal was to increase the accuracy of the consumer's searches on Google.