Seattle, Washington, United States
Empathetic, innovative, inclusive and self-aware team lead that thrives on building up the people around me, tackling challenges collaboratively, and achieving results and balance. Dedicated to building meaningful relationships with customers, understanding their unique needs, developing innovate solutions to their business challenges, and continually improving in all aspects of the partnership. Proven track record managing multiple complex projects within the technology industry, defining strategy and leading successful digital transformation, delivery and operations at scale. Extensive experience leading cross-functional teams in Project, Program and Product Management. while managing high performing and diverse teams that consistently exceed key performance metrics.
As a residential real estate builder, I lead the ground-up construction of single-family homes, townhomes, and small multi-family communities — taking projects from raw lot to final walkthrough. My day-to-day spans site work, framing, mechanicals, and finishes, but the real job is keeping every build on schedule, on budget, and at the quality standard buyers expect. I manage subcontractors and crews, negotiate contracts, coordinate permits and municipal inspections, and stay hands-on in the field to catch issues before they become expensive. I’m equally comfortable reading a set of plans, running a budget, and standing on a job site solving a problem in real time. What drives me is the finished product: a well-built home that someone gets to live in for decades. Every project is a chance to deliver something durable, functional, and done right.
Enhanced organizational efficiency and achieved measurable improvements by analyzing, designing, and optimizing business processes at Costco. Partnered with business leaders and IT teams to identify business needs, evaluate technology workflows, and prioritize impactful solutions aligned with strategic objectives. Conducted thorough documentation of current workflows, process and data flows, and pinpointed pain areas to deliver customized, actionable recommendations. • Facilitated stakeholder interviews to gain in-depth insights into current processes and data flows, identifying gaps and inefficiencies to recommend targeted process improvements. • Mapped and developed Costco Topology and value stream enterprise architectural process for Product and Services division which was set as the standard enterprise architecture design for other departments. • Create journey maps and process library to capture and visualize the end-to-end experience of key stakeholders, including employees, vendors, and other users interaction with IBM AS400 series.
Manage a portfolio of customer support programs across the region focusing on planning and executing a field engagement strategy to elevate customer experience. Established and managed a Rhythm of Business (ROB) to capture field successes, address key challenges, and identify improvement opportunities. Introduced a Rhythm of Communication (ROC) to deliver consistent, reliable, and high-quality communications for the leadership team. • Developed and executed the Field Engagement ROB process. Ensured critical issues are highlighted and key successes are celebrated. • Identified, planned and drove customer support strategic opportunities, leads customer engagements for feedback, and leverages data to drive significant improvement. • Served as an expertise in defining and prioritizing program goals, translating company needs into deliverables, and providing stakeholders with decision-making solutions. • Fosters relationships, ensures alignment on improvements and change management, oversees project schedules, and makes necessary adjustments to align projects with CSS Field Engagement goals. • Established success criteria and performance metrics, evaluated ROI, and presented findings to senior leadership.
Manage numerous enterprise programs from ideation through execution, emphasizing meticulous planning, budgeting, and successful project delivery while cultivating a diverse, inclusive global team. Partnered closely with key stakeholders to ensure alignment with the program roadmap. Advised business leadership on operational excellence, organizational health, success metrics, and strategic planning to drive the program's long-term success. • Oversaw multiple programs, managing initiatives from planning through execution to ensure alignment of business capabilities with defined requirements across diverse product platforms. • Partnered closely with engineering and business leadership on strategic planning to ensure alignment with program roadmaps and objectives. • Collaborate with management, production, and marketing teams to define project specifications and procedures, including developing detailed project plans, RACI matrices, communication strategies, and budget allocations.
Led several cloud incubation and innovation initiatives for Microsoft retail stores, driving digital transformation and modernization solutions with a strong focus on cloud technology and service offerings. Managed the entire software lifecycle for a complex enterprise IT project portfolio, with full accountability for architecture and technical success to deliver impactful results for our customers. • Established and managed the PMO function, implementing best practices, processes, and tools that improved project delivery by 25%. • Led cross-functional teams and ensured effective communication and collaboration among team members. • Developed and maintained project schedules, budgets, and resource plans, and ensured alignment with company goals and objectives. • Managed relationships with key stakeholders and ensured alignment with projects goals and objectives. • Partnership with other portfolio teams to drive continuous improvement across the company, including advancing our project management disciplines through processes, KPIs, templates, & rhythm of business.
Implemented, evangelized and operationalized the use of program & project management best practices; including strategy on a page with expected quantitative and qualitative benefits, project management plan with defined work-streams and dependencies, rhythm of the business to support program issues and risks. Key responsibilities: • Conducted high-level landscape assessment and competitive analysis to validate strategy • Operationalized on how to drive integration between complex functional and global teams • Developed multi-year capabilities roadmap to facilitate change management plan to drive adoption of program objectives
Provided innovative cloud strategy and framework to support the Retail Omni-Channel incubation initiative. My team was responsible for: • Development of the Enterprise Retail Omni-Channel Digital Transformation Framework. • Program managed predictive analytics modeling and demo scenario to forecast the Retail Store future outcomes, probabilities and trends with acceptable level of reliability including what-if scenarios and risk assessment. • Manage the Store Endless Aisle operational process and go-to-market strategy.
Drove the worldwide labor entry toward compliance with the Timekeeping Policy initiative. Partner with various business group, IT services, field agents and legal department to successfully drive the execution of project plans, processes and procedures, program deliverables, and training materials. • Drove project schedule for each key compliance controls. • Worked in partnership with company legal team to manage language and consistency of the Timekeeping policy. • Developed the Timekeeping training for current and new employees • Drove and project managed Timekeeping policy needs and tool enhancement in various company product and platform ecosystem to achieve policy conformity. • Established the Quality Analysis team to monitor, assess and measure product and CPE performance.