Quincy, Massachusetts, United States
Results-driven professional with 9+ years of experience in program coordination and a growing foundation in information technology. Proven track record empowering individuals with disabilities through caseload management, community partnerships, and disability-inclusive programming across the South Shore and Greater Boston areas. Currently expanding into IT and cybersecurity with hands-on experience in networking, cloud platforms, and AI tools, and actively pursuing CompTIA Security+ certification. CORE COMPETENCIES • Caseload & Case Management: Full caseload oversight including progress tracking, documentation, and service milestones across multiple school districts. • Career & Professional Development: Design and deliver employment pathways and professional development plans tailored to each consumer's strengths. • Program Coordination & Compliance: 9+ years coordinating MassAbility-funded programs; experienced in staff training, compliance, and workforce development. • IT & Cybersecurity: Networking, cloud platforms, VPNs, and cybersecurity fundamentals; actively pursuing CompTIA Security+. • AI Tools & Productivity: Proficient in Claude and ChatGPT; skilled in prompt engineering, API integrations, and AI-enhanced workflows. IT & TECHNICAL SKILLS • Security: Phishing identification, password hygiene, data protection, firewall and VPN concepts, NIST standards awareness; CompTIA Security+ in progress. • Networking: Home network setup, router configuration, IP addressing, DNS, Wi-Fi (802.11), Ethernet, and network troubleshooting. • Operating Systems: Proficient in Windows and macOS — software management, file systems, system updates, and troubleshooting. • Cloud Platforms: Google Cloud and Microsoft Azure; cloud storage management and remote collaboration tools in professional environments. • Productivity & Collaboration: Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), Google Workspace, Slack. • AI & Automation: Claude, ChatGPT; prompt engineering, API integration, and AI-driven productivity improvements.
- Coordinate and deliver the Pre-Employment Transition Services (Pre-ETS) and Competitive Integrated Employment Services (CIES) programs, funded by MassAbility, serving youth and adults with varying disabilities. - Manage an active caseload by applying career development theories and professional development planning strategies tailored to each consumer’s abilities and career goals. - Design and deliver professional development curriculum across multiple school districts throughout the South Shore and Greater Boston areas. - Build and maintain relationships with local employers and community organizations to secure internship and competitive employment opportunities for consumers. - Coordinate intake processes, referral tracking, and service documentation in compliance with MassAbility program standards.
- Delivered ABA therapy to children with Autism Spectrum Disorders (ASD), implementing individualized objective plans to build communication, social, and daily living skills. - Conducted behavioral baseline assessments, collected weekly data, and adjusted teaching programs based on measurable outcomes. - Applied evidence-based interventions to reduce maladaptive behaviors while supporting positive skill development.
- Conducted cross-national experimental research on the effects of income levels on social behavior, in collaboration with Quinnipiac's Sociology Department and Xiamen University's Department of Sociology and Social Work. - Analyzed the impact of technological and economic change on the behavior and attitudes of diverse demographics in the U.S. and China. - Presented findings at the 2015 Cross-National Sociological Conference in New York City, funded by Quinnipiac University.
- Supervised and coordinated activities for children of all age groups, with a focus on youth from underserved communities. - Managed health and safety procedures for all campers, including those with mental health and physical disabilities. - Developed strong working relationships with families by applying interpersonal and communication skills to support each child's experience.