New Orleans, Louisiana, United States
Seasoned management professional with over 10+ years working in Information Technology. Specialties: Communication, Leadership, Project Management, Program Management, Client Relations, Data Analysis, Contracting, Consulting, Quality Assurance, and Strategic Planning.
Monitor, control, and support service delivery Negotiate contracts with Vendors Collaborate with client and operations teams to identify and manage service improvement activities Responsible for oversight of the contracted vendor teams Maintain internal Business Customer Relationship Responsible for IT department's finance/cost management
Provided on-going coaching, training and motivation to team members and other store personnel Expressed, modeled and reinforced TRUST engagement model Served team on the floor as key flick authority Handled customer escalations and problem resolutions in person and on the phone Ensured smooth and accurate customer processing Partnered with Sales Support team to ensure sales floor is merchandized properly