Manchester Area, United Kingdom
Proud to announce my new role at Kaplan! I want to give a special shout out to Marie Clegg for all of her help over on the App On Programme team and wish them all the best! Looking forward to this new step in my career!
In my current role, I serve as a key point of contact for Deloitte UK, acting as the lead client advisor to ensure the effective delivery of projects and the cultivation of strong, long-term relationships with both the client and their stakeholders (primarily the Level 4-7 Account Apprentices). I work closely with Deloitte's internal management teams, ensuring that our solutions align with their business goals. Through daily client meetings, I facilitate smooth communication between teams and clients.
My time working at the Royal Oak has allowed me to develop the skills that I had learned during my undergraduate and apply them to the workplace. I was given the opportunity to be the team leader of a popular pub and restaurant, developing my guidance and management skills.
At the beginning of my career at Kaplan, I joined the Talent Coach Support Team, where I was responsible for obtaining key stakeholder data to ensure the timely processing of Apprenticeship, Government and Financial documentation. I also conducted meetings with managers experiencing account access issues, providing troubleshooting and support. After six months, I was promoted to the Apprenticeship (App-On Programme) Team. In this role, I supported learners through the End Point Assessment process and managed Functional Skills processing. I also provided day-to-day assistance to learners, employers, and internal staff using platforms such as OneFile and PICS. During my time on the Apprenticeship team, I worked directly with learners from several “Big Four” clients—Deloitte, PwC, EY, and KPMG—focusing on high-level support across various stages of their apprenticeship journey. My responsibilities emphasized clear communication, professionalism, and learner engagement on a broader, strategic level.