Liverpool, England, United Kingdom
Confident and approachable Cinema Experience Manager with expertise in operations management, team leadership, customer service, HR functions, and safety compliance. Proven ability to optimize guest experiences, manage high-traffic environments, and uphold operational efficiency. Experienced in managing operations across multiple sites, including Liverpool One—one of the busiest cinemas in the UK—during peak periods. First Aid certified and holder of a valid security badge, dedicated to maintaining a safe and enjoyable environment for both guests and staff.
- Oversee daily cinema operations, including opening, closing, and staff task allocation. - Manage retail and stock control, conducting checks, raising purchase orders (POs), and maintaining inventory. - Supervise projector functionality and film scheduling, coordinating with the film booker for selections. - Handle guest inquiries and complaints, ensuring high levels of customer satisfaction. - Lead hiring processes, including screening CVs, conducting interviews, onboarding, and payroll coordination. - Support HR and disciplinary procedures, conducting fact-finding, performance tracking, and sales audits. - Ensure compliance with health and safety regulations, collaborating with contractors and safety personnel. - Managed operations across multiple sites, including Liverpool One—one of the busiest cinemas in the UK—during peak periods. - Recognized for outstanding performance, invited to the Back to Black red carpet premiere.
- Delivered exceptional customer service in a fast-paced cinema environment. - Assisted with guest inquiries, cleanliness checks, and equipment maintenance. - Promoted to Cinema Experience Manager due to strong performance and dedication.