São Paulo, Brazil
- I lead a team of four analysts, responsible for credit strategy and developing credit policies for customer acquisition. - I work closely with the Data Science and Product teams to develop and implement policies. - My role also involves analyzing conversion metrics, aligning policy impacts with stakeholders, conducting ad hoc analyses, and preparing executive-level discussion materials.
Designed and implemented credit policies for tenant prospect evaluations to maximize cohort profitability while strictly maintaining delinquency rates stable. Developed and refined tenant income heuristics, significantly enhancing income decision quality, which resulted in increased conversion rates results with controlled risk exposure. Created and maintained dynamic performance dashboards to enable real-time tracking and data-driven monitoring of credit policy results.
Risk assessment in credit products focused on natural person - Construction and automation of dashboards to identify offenders in credit cohorts; - Verification of delay reports by product, in order to monitor the customer portfolio and raise potential discussions with the credit policy teams; - Preparation of materials with studies taken to committees.
Order processing for the Makro wholesale. - Optimization of the order suggestion sending process; - Preparation of charges for the pricing and sales teams, containing price divergence reports; - Monitoring of KPIs.
Activities focused on improving Customer Satisfaction and Service Quality in the Information Systems Department (DSI) - Development and improvement of the Service Catalog located on the Intranet; - Responsible for documenting, in collaboration with applications and software managers, the services promoted by DSI; - Coordination of the initial stage of the design of a Chatbot for the Service Catalog. Interaction with multidisciplinary teams (Digital Projects, Architecture and Data Governance and Marketing).