Chesterfield, Virginia, United States
Strategic Chief of Staff and Force Multiplier with a proven track record translating high-level executive vision into disciplined operational rhythms and data-driven roadmaps that bridge the gap between complex engineering and P&L outcomes in a Fortune 300 environment. An integrator who embeds broad enterprise vision into the fabric of daily operations-spearheading cultural transformation and process rigor to ensure a scalable and resilient organization. Expert at maturing and aligning siloed technology functions into unified “decision-ready” service towers that prioritize departmental objectives over individual silo performance. Orchestrated rapid capital reallocation and strategic alignment to deliver $0.66 EPS and a $56M annual Opex reduction over 3 years. Proven record governing $255M+ global IT infrastructures and scaling high-engagement while serving as a trusted advisor and Executive proxy in C-Suite and Board environments. With extensive experience in IT leadership, I support global enterprise IT operations focusing on governance, strategic alignment, and operational excellence. My expertise spans leadership, project management, ServiceNow architecture, and IT service management, supported by recognized credentials, including PMP and PMI-ACP certifications. I collaborate with Executive Leadership to align IT strategies with business goals, driving initiatives that enhance operational performance and efficiency. My commitment to servant leadership, organizational change management, and process improvement underscores my dedication to fostering innovation and stakeholder value in enterprise IT environments. Strategic Thinker | Operational Excellence | IT Service Management | IT Project Management | IT Financial Management | IT Risk and Governance | SOX Audit Compliance | HiTRust Compliance | Talent Management | Business Process Improvement | Vendor Management | Contract Negotiation | AI Roadmap | ServiceNow Architecture -Platform, ITSM, SPM, HRIS, Moveworks, CMDB, Service Portal, Catalog, Discovery, Service Mapping | Enterprise Application Modernization and Rationalization | Software Development Life Cycle and Release Management | Leadership and Management Principles | Team Building | Cross-functional partnering with key stakeholders in Sales, Operations, Service Delivery, Legal, HR, IT, Finance and Accounting,
-Operational Excellence and Governance: Established IT Service Management Office, Portfolio Management and Risk & Governance Offices. Defined processes and KPIs for each. Used data-driven continual improvement efforts to advance the capability maturities and realize impactful business results. -Financial Stewardship and Strategic Business Impacts: Responsible for $255 Million Opex and $32 Million Capex annual budgets. Returned $0.66 EPS over 2 years through careful cost controls and realignment of strategic project priorities -IT Asset Management and Risk Avoidance: Managed $285 Million replacement value of Hardware and Software Assets. Maintained 100% audit readiness for top publisher license audits. Orchestrated a 100% SOX Audit compliance turn around -Platform Innovation: Owned service delivery platforms (ServiceNow) and AI platform (Moveworks) to scale service delivery vertically within IT and horizontally into HR, Finance, and Legal. Establish clear roadmap for 85% AI automated ticket resolution for Level 1 service support. -Talent Management: Drove design and implementation for standardized framework related to goal setting, career/succession planning, annual reviews, and mentoring. Maintained a Corporate leading Teammate Engagement Score of 89%+ even during times of difficult change -Strategic Partnership within the Enterprise: Built relationships with Executives and Senior Leaders across the Enterprise to ensure IT goals align with the broader Enterprise. Prepared and presented reports to Executive Leadership Team and Board.
As a Project and Portfolio Manager: reported to the CIO and responsible for the timely execution of the strategic corporate projects of medium-to-large complexity. As a Business Analyst: developed relationships with Senior and Executive Leaders to understand their business issues and design positive ROI solutions. As a ServiceNow Architect: Consulted with External and Internal customers to help sell the value of the ServiceNow platform and design and implement solutions to solve the same.
High performance sales role responsible for helping team grow revenue 20% year-over-year primarily through net-new client acquisition activities. Served as relationship manager to 160 high-net-worth accounts totaling ~$160 million in net assets.
Demonstrated strong ability to sell ideas and gain buy-in of ideas by growing managed assets to $20 million over 3 years primarily via new client acquisition activities. Performed detailed requirement analysis to develop detailed financial plans to achieve customers goals.
-Operational Control: Managed 120+ Associates and consistently ranked in top 10% of department meeting service management KPIs and SLAs. -Efficiency Gains: Leveraged Six-Sigma, Lean, and Agile methodology to save $6 Million in Operational spend designing and implementing IT solutions. -Strategic Project Support: Supported high-profile business efforts to launch new lines of business and supported large-scale reduction in force efforts and site closings ensuring the “human aspect” was never lost. -Leadership Excellence: Earned the Circle of Excellence award granted by the CEO to the Top 2% for outstanding leadership and associate development.