Bucharest, Bucharest, Romania
Excellent communication skills gained through an extensive front desk experience - Courteous with strong customer service orientation - Detailed oriented, patient and eager to be part of a team and developing my career - Able to communicate efficiently and clearly with various categories of individuals with different backgrounds
Prezentarea produselor clientilor clienților Consilierea clienților Ofertarea produselor companiei Comandarea produselor alese de către client Facturarea produselor și serviciilor Rezolvarea situațiilor neprevăzute Programare la montaj Verificare status comenzi
evaluarea,achiziționarea și vânzarea de autoturisme second Hand
TC Net - Set up and consulting for the softs TC NET for hotels and restaurants - Traveling to set up workstations with computers and necessary peripheral devices (routers, printers etc.) - Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality - Install and configure appropriate software and functions according to specifications - Develop and maintain local networks in ways that optimize performance - Ensure security and privacy of networks and computer systems - Provide orientation and guidance to users on how to operate new software and computer equipment - Organize and schedule upgrades and maintenance without deterring others from completing their work - Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) - Maintain records/logs of repairs and fixes and maintenance schedule - Identify computer or network equipment shortages and place orders
Continental Hotels S.A, Bucharest (Romania) - Dealing with bookings - Completing procedures when guests arrive and leave - Choosing rooms and handing out keys - Be responsible for accurate and efficient accounts and guest billing processes - Preparing bills and taking payments - Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience - Build a good relation with all guests and resolve any complaints/issues quickly to maintain high quality customer service. - Deal with guest requests to ensure a comfortable and pleasant stay - Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible - Assist in keeping the hotel reception area clean and tidy at all times - Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area - Administer all routes of reservations to ensure that room bookings are made and recorded accurately Ensure that all reservations and cancellations are processed efficiently - Keep up to date with room prices and special offers to provide accurate information to guests - Report any maintenance, breakage or cleanliness problems to the relevant manager - Coordinating the people from the same department: bell boy, doorman, parking