Budapest, Budapest, Hungary
Logistics and operations professional with several years of experience in supply chain, customer solutions and process support within international environments. Currently working as Subject Matter Expert at DHL Supply Chain, supporting daily operations, solving complex issues, preparing reports and helping improve internal processes. Strong background in coordination, stakeholder communication, problem solving and working across multiple teams. Interested in new opportunities within logistics, supply chain, operations and continuous improvement.
Acting as Subject Matter Expert supporting daily logistics operations, escalations and internal process topics. • Manage and negotiate Change Requests (CRs) with Team Leaders • Analyze requirements, missing data and stakeholder inputs • Prepare reports, workload and cost calculations for management • Coordinate warehouses, customers and cross-functional teams • Support process improvements and end-to-end workflow design • Create internal documentation and work instructions
Supported daily customer and logistics operations across multiple warehouse locations. • Managed customer communications, orders, deliveries and service requests • Prepared charts, dashboards and analytical reports for Business Reviews • Escalated service performance issues and coordinated resolutions • Supported KPI improvements through customer-specific enhancements • Investigated shipment issues, requests and problematic cases • Worked with internal DHL systems and cross-functional teams
• Procured materials from domestic and international suppliers • Managed PRs and POs in SAP • Created purchasing and analytical reports • Supported tenders and supplier evaluations • Contributed to major investment projects, including BUD Cargo City and equipment purchases • Coordinated with internal departments to improve purchasing efficiency
• Managed petty cash, banking transactions and invoices • Communicated with banking partners and handled transfers • Supported accounting administration and records • Assisted purchasing decisions and product orders • Used CRM systems for daily operations