United States
Hospitality professional passionate about delivering exceptional guest experiences, building high-performing teams, and bridging the gap between luxury service and operational efficiency. Today, I serve as an Operations Service Resource (OSR) for Marriott International across the US and Canada, a role that offers a unique opportunity to work across multiple brands and properties. I partner with leadership teams to strengthen operations, elevate execution, and support hotels during pivotal moments — bringing Forbes Five Star standards to every engagement across F&B, Events, and beyond. Focused on how AI Agents, large language models, and intelligent automation can solve the problems for hotel operators — staffing gaps, inconsistent service delivery, rising F&B costs, and event logistics complexity.
OSR offers a unique opportunity to work across multiple brands and properties, partnering with leadership teams to strengthen operations, elevate execution, and support hotels during pivotal moments. Assignments: - JW Marriott and The Ritz-Carlton, Los Angeles L.A. LIVE: Supporting ALIS (American Lodging Investment Summit) & The 2026 Grammys - Marriott Santa Clara: Banquet Operations
- Part of the Food & Beverage leadership team managing the transition of Pelican Hill into a Marriott-managed St. Regis estate, supporting associate training, brand standard integration, compliance, and day-to-day operational stability - Lead operations at Pelican Grill, a high-volume restaurant generating over $12 million annually in revenue - Optimize labor scheduling to improve sales per man-hour and ensure operational efficiency - Spearhead hiring and retention strategies to build a high-performing, guest-focused team - Increased OpenTable rating from 3.9 to 4.7 through service enhancements and consistent guest feedback management - Support financial forecasting and daily reporting in coordination with F&B leadership across the resort
- Managed day-to-day operations across four outlets: ‘O’ Bar + Kitchen, Ocean Terrace, Lobby Terrace, and Lobby Bar - Launched and oversaw the Cohiba Cigar Lounge, expanding the resort’s luxury offerings - Assisted in creating the Sequence of Service, LSOPs, and establishing cigar and liquor par levels for the Cohiba Cigar Lounge under the direction of the F&B Director - Directed operations of the Bacara Wine Tasting Room, enhancing the guest experience and elevating wine culture on property - Curated a refreshed cocktail menu for ‘O’ Bar, aligning offerings with emerging mixology trends - Collaborated on budgeting and labor forecasting to align departmental performance with profit goals
- Rotated through multiple outlets, managing 50+ team members in high-volume settings - Led Forbes and BSA service trainings, resulting in a 22% increase in audit scores across departments - Gained operational experience in banquets, in-room dining, poolside service, and upscale dining - Built foundational skills in luxury service delivery, team leadership, and cross-departmental coordination
- Part of the opening team for Crockfords at Resorts World Las Vegas, the first ultra-luxury LXR property in the U.S. - Completed a 1-month intensive training in Forbes Five-Star standards, luxury service delivery, and Sequence of Service for pre-opening launch - Delivered bespoke experiences for high-profile VIP and casino guests, ensuring confidentiality, discretion, and personalized touchpoints - Assisted with guest arrivals and departures, checking in and out resort guests using Opera PMS - Supported the development of departmental service standards and helped execute daily Luxury Services operations during the hotel’s opening phase
- Provided personalized, anticipatory service to a discerning membership base at one of Las Vegas’ most prestigious private clubs - Ensured flawless arrival and departure experiences by greeting members by name, preparing carts, and managing golf bags with care and professionalism - Maintained a strong focus on hospitality excellence, acting as a trusted first impression for members, guests, and VIP tournament participants - Collaborated with golf operations and valet teams to deliver a seamless, elevated club experience - Honed service etiquette and communication skills tailored to high-net-worth individuals in a luxury leisure setting