Colorado Springs, Colorado, United States
• Program management of complex technical environments; with exceptional follow through from concept to finished project while implementing operations and training related to enterprise communications. • Highly skilled managing network engineer offering 19+ years’ experience in unified communication design, operations and maintenance with active TS/SCI eligible clearance. • Supervision of world-wide multi-million dollar information technology communication operations for international combatant commands requiring the best in secure and real-time capabilities. • Management of teams working engineering, installation, application, diagnostics, and maintenance of Command and Control (C2) systems via classified and unclassified networks. • Developed, managed and implemented procedures for teams installing and tracking new services for the communications division of continental combatant military command.
• Responsible for overseeing execution of all IRES technologies and services that provide Unified Communications (UC) services, including internet protocol-based telephony, Email, Mobile Device infrastructure, Skype for business, Jabber, Audio/Video systems, and Red Switch connectivity. Day-to-day technical management for assets for UC Systems, UC devices and transport (fiber or copper) technology. • Oversee UC distribution capabilities include the design, procurement packages, implementation, technical refresh, and training of UC systems. • Manage support of all mission critical operations, War Rooms, streaming video head ends and infrastructure, executive offices, lecture and training rooms, and Network and Security operations centers at core locations and remote sites as prescribed by the government. • Manage maintenance of the MDA enterprise technical standards for UC hardware, design, installations, and implementation. • Coordination of UC sustainment for mission events throughout agency environment. • Manage growth opportunities as identified for consolidation of hardware, optimization of call routing rules, and efficiencies across UC hardware and service providers. • Provide inputs to required daily, weekly, biweekly, monthly status reports for IRES and MDA IC. • Support problem escalations, follow-up, and proactive activities to prevent service interruptions and/or improve the stability of the IT infrastructure. • Manage diverse team, in multiple locations, consisting of several engineers on multiple aspects of information technology and unified communications for defense command. • Experience with best-practice business practices, preparing contract proposals, managing large/small organizations, leading engineering/technical teams, interfacing with matrixed managed organizations, using Earned Value Management (EVM) processes/procedures, and managing organizational risk.
• Manage diverse team, in multiple locations, consisting of several engineers on all aspects of information technology and communications for defense command. • Manage all planning, configuration, troubleshooting, installation, operations and maintenance for Missile Defense Agency secure and unsecure information systems. • Monitor over 700 endpoint and multiple network infrastructure systems to insure reliability and functionality on a 24/7 basis. • Maintain training, research and in depth knowledge of current and future video communication hardware, software and technologies to improve network capability, stability, performance, scalability, and interoperability; including UNIX/GNU, LINUX, MACOSX, Microsoft, Polycom, Tandberg, Avaya, Cisco and all related equipment and operating systems. • Design, coordinates and manage security implementations for all classified communication and associated network systems. • Maintain expert knowledge and documentation on communication routing, switching and transport technology hardware and software across multiple platforms. • Evaluate the performance of and make recommendation for improving the quality and/or reliability of information technologies. • Work with government personnel to review technical specifications, technical requirements, and various documents related to submission of procurement requests to the contracting office prior to negotiations. • Ensures information security assurance policies and principles are an integral element of the operating systems and team environment. • Determines the feasibility of implementing new technologies with current and future environments.
• Manage diverse team, in multiple locations, consisting of several engineers on all aspects of video communications for defense command including scheduling and operations of such conferences. • Manage all planning, configuration, troubleshooting, installation, operations and maintenance for Missile Defense Agency secure and unsecure Video Teleconferencing systems. • Monitor over 700 endpoint and multiple network infrastructure systems to insure reliability and functionality on a 24/7 basis. • Maintain training, research and in depth knowledge of current and future video communication hardware, software and technologies to improve network capability, stability, performance, scalability, and interoperability; including UNIX/GNU, LINUX, MACOSX, Microsoft, Polycom, Tandberg, Avaya, Cisco and all related equipment and operating systems. • Design, coordinates and manage security implementations for all video communication and associated network systems. • Maintain expert knowledge and documentation on video communication routing, switching and transport technology hardware and software across multiple platforms. • Evaluate the performance of and make recommendation for improving the quality and/or reliability of video communication technologies. • Work with government personnel to review technical specifications, technical requirements, and various documents related to submission of procurement requests to the contracting office prior to negotiations. • Ensures information security assurance policies and principles are an integral element of the operating systems and team environment. • Determines the feasibility of implementing new technologies with current and future environments.
•Supervise all planning, configuration, troubleshooting, installation, operations and maintenance for Headquarters NORAD and USNORTHCOM Video Teleconferencing (VTC) hub, systems, and subordinate commands within the area of responsibility •Lead team consisting of multiple engineers on all aspects of video communications for combatant command. •Maintain training, research and in depth knowledge of current and future VTC hardware, software and technologies to improve network audio/video capability, stability, performance, scalability, and interoperability. •Coordinates and manages preventive maintenance inspections for conference rooms, mobile sites, and executive desktop VTC suites. •Operate and maintain Full Motion Video (FMV), Global Broadcast System (GBS), Cable Television (CATV) and Internet Protocol Television (IPTV) systems. Regularly attend meetings, reviews plans, and writes tactics, techniques and procedures for the operation and maintenance of these systems and their infrastructures. •Maintain knowledge and schedule of life-cycle management of VTC support equipment and software. •Maintain expert knowledge and documentation on IP VTC routing, switching and transport technology hardware and software. •Duties include evaluating new technologies in VTC, FMV, GBS, CATV, and IPTV; working with teams to write and/or evaluate technical solutions, managing VTC infrastructure security, assessing VTC networks or network design plans. Evaluate the performance of and make recommendation for improving the quality and/or reliability of VTC, FMV, GBS, CATV and IPTV technologies. •Worked directly with Quality Assurance Evaluator to ensure contract delivered systems and services met all expectations and the quality control process outlined by the contract. •Worked with government personnel to review technical specifications, technical requirements, and various documents related to submission of procurement requests to the contracting office prior to negotiations.
• Supervise all planning, configuration, troubleshooting, installation, operations and maintenance for Headquarters NORAD and USNORTHCOM Video Teleconferencing (VTC) hub, systems, and subordinate commands within the area of responsibility • Lead team consisting of multiple engineers on all aspects of video communications for combatant command. Monitor and fine-tune performance of the systems environment. • Maintain training, research and in depth knowledge of current and future video communication hardware, software and technologies to improve network audio/video capability, stability, performance, scalability, and interoperability. • Coordinates and manages preventive maintenance inspections for conference rooms, mobile sites, and executive desktop VTC suites. • Operate and maintain Full Motion Video (FMV), Global Broadcast System (GBS), Cable Television (CATV) and Internet Protocol Television (IPTV) systems. Regularly attend meetings, reviews plans, and write tactics, techniques and procedures for the operation and maintenance of these systems and their infrastructures. • Maintain knowledge and schedule of life-cycle management of communication support equipment and software. • Maintain expert knowledge and documentation on video communication routing, switching and transport technology hardware and software. • Duties include evaluating new technologies in VTC, FMV, GBS, CATV, and IPTV; working with teams to write and/or evaluate technical solutions, managing VTC infrastructure security, assessing VTC networks or network design plans. Evaluate the performance of and make recommendation for improving the quality and/or reliability of VTC, FMV, GBS, CATV and IPTV technologies. • Work directly with Quality Assurance Evaluator (QAE) to ensure contract delivered systems and services meet all expectations and the quality control process outlined by the contract.