Belconnen, Australian Capital Territory, Australia
I have been working as a manager for the past 16 years of which I have specialised in procurement, project support, and recruitment whilst following strict workplace health and safety policies and procedures. I am currently pursuing a career within the APS Federal Government workspace to supplement my current skill set. My career has been primarily focused around leadership & management as I have acquired a vast set of skills from managing workflow, procurement priorities and project deadlines with staff alongside preparing training and other additional duties relating to COVID-19 activities. Additionally I have experience with troubleshooting technical issues to provide support to colleagues regarding staff engagement and feedback. In response to the job description, I believe I could be a great addition to the team and would thoroughly enjoy the role. Striving to stand out in due time whilst aiming to be the go to person is my main focus of learning every aspect within my role with diligence, along with forming lasting workplace networking relationships within the department. Thus far my work history has provided me with valuable complaint handling and team leadership skills of which I believe can also apply broadly to a range of roles, given the opportunity to progress to that stage with my application. I will undergo any training required to be considered for this role whilst noting I have a Baseline Clearance of which was granted in January 2023 and I am willing to upgrade to NV1 or higher if necessary to be considered for this position. I am currently studying Diploma in Project Management outside of business hours as I wish to pursue a career within the ICT sector.
▪ Team Leadership of a multidisciplinary team who undertake evaluations at the SFIA level 5 ▪ Predominantly undertaking an evaluation of case studies submitted by the ICTPA Panelists on a day to day basis by utilising the AWARD program ▪ Reviewing and evaluating responses against a set of criteria and requirements whilst ascertaining whether the Tender is able to provide a service at an acceptable level to the Client ▪ Provides advice and expertise on decisions made against a Tender Evaluation Plan which includes a rating system and sub-categories for evaluation ▪ Undertaking team activities collaborating autonomously within a multicultural environment ▪ Engaging in a modernisation process of data migration whilst following strict procedures and policies by utilisation of the Objective and SharePoint programs ▪ Moderation of processes and providing representation on decisions taken at the Tender Evaluation Board ▪ Working collaboratively with the wider team to achieve a positive outcome at the Tender Evaluation Board whilst meeting project and program deliverables ▪ Management of multiple project trackers to ensure smooth delivery of administrative tasks and delegation of action items within the team ▪ Undertakes quality assurance meetings with internal stakeholders by way of negotiation to assess and determine a suitable rating for each case study tranche
▪ Team leadership and supervision of a section of Project Support Officers whilst mentoring those who are undertaking house of governance tasks ▪ Undertaking Procurement activities relating to the recruitment and resourcing for Downer and the DSS panel on a daily basis ▪ Performing Security Officer duties relating to processing security clearance requests for on and offboarding Contractors and Employees for the Division by way of undertaking official Defence Security Officer training ▪ Processing invoices relating to business activities for related projects within MyFi for service providers upon uploading into Objective for storage ▪ Tracking and updating multiple data sets relating to labour hire employees contracting, agency and payroll information on a daily basis ▪ Negotiating with external service providers regarding rate negotiation for the labour hire force to assist with aligning to divisional budget spending requirements ▪ Being accountable to allocate work, resources and tasks, set work priorities, develop strategies and to evaluate business outcomes through monitoring, delegating and actioning tasks ▪ Conducting PFADS for reportable staff on a quarterly basis whilst providing mentoring and feedback to improve or adjust staff members workloads ▪ Reporting to executives for accurate completion of work within timeframes whilst sharing own expertise with others to guide and mentor less experienced employees on a daily basis ▪ Performing complex procedural, operational, administrative and business support activities whilst managing workflows and resources, detailing measurable milestones and expected outcomes ▪ Identifying and interpreting relevant legislation, policies, strategies, business and team requirements ▪ Engaging and negotiating with stakeholders on complex issues to achieve business outcomes ▪ Resolving problems and implementing alternative courses of action whilst having open communication with executives and external stakeholders
▪ Utilising SharePoint for undertaking procedural, clerical, administrative support of operational tasks including research and analysis activities, briefing material and annual reports ▪ Providing sound advice and recommendations which influence the decisions made by others, including supervisors and peers ▪ Contributing positively to strategic planning and decision making within the work area ▪ Applying judgement, knowledge and limited discretion in interpreting and applying legislation, instructions, guidelines and procedures on a daily basis ▪ Performing research and analysis activities and reporting on findings to executive staff ▪ Identifying issues and contributing to the resolution of issues and problems within the section ▪ Resolving moderately complex enquiries from internal and external stakeholders and providing information and advice as a representative of the work area ▪ Contributing new ideas to maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes on a daily basis ▪ Working independently and collaboratively with relevant teams to support the section to achieve results in a timely manner whilst ensuring a smooth process during the pandemic
▪ Managing and supporting a team of 28 Service Officers who undertake telephony duties relating to centrelink claims and pandemic relief ▪ Quality call listening on Verint to ensure Service Officers are adhering to the call quality standards which are set by Services Australia ▪ Monitoring team attendance and providing feedback to executive staff when requested ▪ Facilitating daily ‘Stand Up’ meetings to provide up to date departmental communications ▪ Ensuring a positive mental health workspace alongside filtering feedback from upper management by supporting a proactive approach to team productivity and culture ▪ Tracking call codes within Genesys and CC Pulse+ to maintain staff adherence to schedules ▪ Identifying development needs for staff and work in consultation in staff and leaders to build capability through coaching and training ▪ Monitor and analyse data to identify trends on quality performance and report findings to local leadership team ▪ Contributing to change in workplace practices and process improvements ▪ Supporting staff to resolve customer feedback, complaints and resolve escalated queries ▪ Processing claims within QOL Check and QOL Stat to provide feedback to staff ▪ Utilising Executive Dashboard, Smart Coach and Show Me to monitor team performance
▪ Managing and supporting a team of 40 Field Managers to provide leadership of their team of Field Officers ▪ Ensuring all workloads in the area are correctly assigned to the relevant field staff ▪ Overseeing and managing the performance of Field Staff, including review of work, timesheets, and performance coaching whilst providing advice on complex procedural queries ▪ Providing WHS guidance and support to staff within the section ▪ Monitoring and processing of Field Staff resignation requests and recruitment of replacement staff where required ▪ Assisting with census establishment communication to support Field Managers where required ▪ Monitor and support redistribution of material relating to Census 2021 ▪ Ensuring workloads are set to the correct workload status at all times during enumeration period ▪ Reviewing new Field Notices on the Census Knowledge Base ▪ Providing daily reports by way of spreadsheets to upper management