Highgate, Western Australia, Australia
Certified and knowledgeable IT Professional with vast experience in small to large scale companies in Australia. Has in depth understanding of system troubleshooting, installation, network support and maintenance, software packages and operating systems. Able to work as part of a team. Highly flexible and analytical with keen eye for details.
Implementing and maintaining corporate data communications network services, components and associated infrastructure. Conducting acceptance tests and commissioning communications systems and equipment. Monitoring the performance of the organisation’s communications carriers/network providers in relation to established service level agreements (SLAs) and business needs. Analysing network traffic data and providing recommendations on performance improvements to network infrastructures as appropriate. Maintaining technical documentation, reports and records regarding infrastructure solutions Providing escalated technical support, troubleshooting and fault rectification of high- level technical issues related to networking equipment and services.
Collaborate with client to assess near and long-term network capacity needs Conduct research on network products, services, protocols, and standards to remain well-informed of developments in the networking industry Maximizing network performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases and reporting network status to key stakeholders Installing, configuring, supporting network equipment, and investigating faults in the network Update documentation and diagrams Fly-in-Fly-out arrangements for network project work
Managing third party applications using PDQ and School Self Service for software deployments Asset management responsibilities include provisioning, labelling, deploying, and maintaining all systems and software Responsible for reviewing purchased licenses, analyze usage, install, process and maintain software; prepare documentation and conduct regular audit as part of the functional support Monitor and manage IT requests through Freshdesk (Ticketing System) Manage user accounts and provide software/hardware support for all users
Provide network support across switching, firewalls, routers and wireless devices Provide implementation support and management for Mobile Device Management (MDM) solutions Provide support for Mac OS and IOS devices Provide solutions and support in managing and supporting Microsoft AD, servers and infrastructure Provide support, management and deployment support of Office 365 and cloud solutions Provide desktop support and services across Windows 10, Windows 8, Windows 7, etc Identify and communicate improvements and new solutions to increase customer satisfaction and new business Provide phone and remote base support, proactively monitor tickets, and ensure that it is updated in a timely manner
Asset management responsibilities include: provisioning, labelling, deploying and maintaining all systems and software Deliver work based on best practices and KB documentation in alignment with data security and Disaster Recovery (DR) needs Support scheduled software updates and maintenance and assist with system emergencies (i.e., power outages) that require system shutdown, rebooting, etc. Analyze the current business processes and scenarios and recommend/develop effective permanent solutions Engagement and interaction with our contracted and support partners IT support for all end user needs at the desk level, including hardware and software support