Stuttgart Region
>10 years of IT system administrator (windows clients and linux servers) 3 years of IT Management focusing in Software Project Management (ERP system based on Sybase database) Specialties: Linux server administration, 2nd level user support, ERP user support
Plan, implement, review and project manage network infrastructure projects and operations Problem resolution in customer network issues Providing 2nd/3rd level support to Network Services
Perform service request intake from clients; assign, schedule and dispatch service engineers for onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. Ultimately responsible for knowing the progress of each service request, identifying issues, and escalating accordingly. Responsible for making sure that tickets are being worked in real-time and documented consistently. Responsible for identifying issues with time tracking and time sheets.
IT Consulting, ERP, (remote) Linux server administration
Project manager for developing additional modules for ERP application (Service and spare parts, warehouse management with barecode) Project coordinator for internal developed application (on-line shop for spare-parts, parcel management, sales support) Upgrades and improvements on mail and webmail server (iRedMail - postfix and dovecote with LDAP, amavisd-new with spamassassin and AVG for malware protection, greylisting), Roundecube webmail and SOGo groupware. IT&C contracts supervising / negotiation (Internet, Telecom, Application Provider). Improve ERP software operations based on Sybase (database tweaks and CentOS tweaks) Accomplish: Implementing and managing IT policy, documents backup policy, company mail policy.
Hardware and software maintenance (Windows, Linux); link with hardware and software providers; maintaining PBX; manage and develope IT infrastructure; Manage and update linux based servers (CentOS and gentoo). Manage company VPN based on IPSec (gentoo) Securing and manage mail servers, web-mail (sendmail, postfix with amavisd-new and spamassassin, Ilohamail as webmail); Configure and maintain backup server (backupPC linux server with rsyncd based windows clients); Configure and maintain Internet bandwidth management (htbtools ) and Internet traffic malware protection (dansguardian with clamav) Configure and maintain fax server (HylaFax)
Manage security certificates for clients of Internet Banking (Windows server CA); link with application provider; hardware and software maintenance; Accomplish: mail and webmail Intranet server (Linux based)
Link with the hardware supplier, manage offers to clients, hardware and software maintenance