Cleveland, Tennessee, United States
Engineering student at Chattanooga State. Skilled in Engineering Design, Data Analysis, SolidWorks, and Project Management.
Deliver data-driven reporting for NYC Government accounts, partnering with internal teams to support business decisions and process improvements. Specialize in extracting, analyzing, and visualizing complex data to drive operational excellence.
As a Senior Support Expert, I excel in delivering comprehensive support to city and state government, education, non-profit, and other public sector clients. My role encompasses day-to-day account maintenance, adept handling of ad-hoc and recurring reporting, and timely facilitation of requested account changes. With a focus on cellular voice and data solutions, along with cutting-edge technology and mobile device management products, I collaborate with internal teams to update policies and processes, support the sales team with orders, and contribute to robust reporting and analytics for both sales and finance, ensuring optimal customer success and support.