Bucharest, Bucharest, Romania
Preparing and consolidating data‑rich reports for the Business Management System (BMS) • Designing meaningful Power BI and PowerPoint deliverables to communicate insights and performance • Leveraging analytics tools such as Alteryx, Microsoft Copilot, and ChatGPT to automate and enhance reporting workflows • Supporting cross‑functional teams with timely intelligence for strategic and operational decisions • Partnering with business stakeholders to strengthen processes and improve data quality • Driving improvements in reporting capabilities and contributing to global operational excellence
Key Responsibilities: • Design & Deliver Training Develop and deliver technical training programs for CEC teams and vendors across EMEA, ensuring alignment with Lenovo standards. • Curriculum Development Customize global training content, create troubleshooting guides, and maintain knowledge articles for CEC systems. • Training Administration Manage candidate training files, record evaluations, and ensure compliance with data privacy requirements. • Training Reports & BI Analysis Generate detailed training reports and leverage Business Intelligence tools to analyze training effectiveness, identify trends, and optimize programs. • Stakeholder Collaboration Coordinate with technical support, quality teams, and customer care to align training priorities and improvement actions. • Customer Experience Focus Integrate feedback from audits and quality assessments into training updates to enhance service quality. • Travel & Onsite Support Provide onsite training and audits (up to 25% travel), support onboarding and shadowing processes for new agents. AI Participation in Projects • AI-Powered Analytics Utilize call analytics and AI-driven insights to improve call quality and training effectiveness. • Automation Initiatives Support projects involving auto-login and workflow automation for technicians. • AI in Quality Monitoring Collaborate on AI-based quality templates and predictive models for performance improvement. • Future Readiness Explore AI tools for personalized learning paths and adaptive training content.
Power BI Solution Design: Leading the design and architecture of Power BI solutions, collaborating with teams to select data sources, model data, and visualize insights. This involves defining business requirements, creating efficient data connections, and utilizing Azure data services. Data Modeling & ETL: Expertly applying Power Query, DAX, and Python for data transformation and cleansing, ensuring data accuracy and consistency. Implementing robust data pipelines with Azure services like Azure SQL Database and Azure Data Lake Storage for seamless data extraction, transformation, and loading. Interactive Visualizations: Crafting visually appealing dashboards, reports, and scorecards in Power BI, featuring advanced functionalities like drill-through and custom visuals for enhanced user experience and data exploration. Azure Data Integration: Integrating Power BI with Azure services such as Azure SQL Database, Azure Data Lake Storage, and Azure Data Bricks to build scalable data architectures. Utilizing Azure Data Factory and Azure Logic Apps for orchestrating data workflows and automating refreshes and notifications. Collaboration & Training: Engaging with business users to gather feedback, refine solutions, and address evolving needs. Conducting training sessions to empower users in leveraging Power BI for self-service analytics and reporting.
Automation Opportunity Assessment: Collaborating with stakeholders, I identify processes suitable for automation, conducting thorough assessments to understand workflows and pain points, analyzing documentation, and collecting data. RPA Solution Design: I design scalable RPA solutions using UiPath and Power Automate, creating workflows, configuring bots, and integrating with systems. I utilize Orchestrator and Power Automate flows for process management. Development and Testing: Using UiPath Studio and Power Automate, I develop automation scripts with screen scraping, data manipulation, and logic. Rigorous testing ensures accuracy and reliability. Deployment and Maintenance: I oversee RPA bot deployment, ensuring compatibility and security. Monitoring performance, troubleshooting, and adhering to best practices are key. Achievements: Implemented RPA for invoice processing, reducing manual effort by 60% and processing time by 75%. Automated data entry, reducing errors by 90% and enhancing data integrity. Developed a library of reusable components, improving development efficiency.
Provide direction, guidance, and motivation to achieve team goals effectively. Set clear performance objectives and provide regular feedback for improvement. Allocate tasks based on team members' skills to optimize productivity. Identify training needs and facilitate skill development for career growth. Resolve conflicts promptly to maintain a harmonious work environment. Ensure open communication and collaboration within the team. Guide problem-solving efforts to overcome obstacles. Make informed decisions considering stakeholders' perspectives. Ensure adherence to quality standards and promote continuous improvement. Manage stakeholder relationships and address concerns. Optimize team budgets and resources for cost-effectiveness. Report on team performance and present findings to stakeholders. Foster employee engagement and recognition for a positive work culture.