London Area, United Kingdom
I specialise in O2C across AR, billing, and collections. I’ve managed high‑volume portfolios, reduced DSO, and solved complex disputes. I use Power BI and Power Query to automate reporting, clean up data, and improve cash‑flow visibility. Experienced with SAP, Oracle, and NetSuite. Always keen to connect with finance and ops professionals. 📩 Reach out anytime.
• Lead end-to-end O2C operations - billing, collections, cash application, and dispute resolution • Assess creditworthiness, set credit limits, and manage risk across the customer portfolio • Partner with banks and credit bureaus for credit referencing and risk assessment • Reduce DSO through proactive aged debt management and structured escalation • Streamline O2C workflows to improve efficiency and reduce manual processing • Combine and transform data across systems using Excel Power Query • Clean and prepare financial reports and datasets using Microsoft Copilot • Produce KPI reports covering DSO, aged debt, and cash collection for management • Process bad debt provisions and write-offs in line with company policy
• Forecasted the entire Walkers portfolio in SAP TPM while managing, tracking, and executing invoices and claims. Run and analyse EPOS sales data. • Took full ownership as the marketing/admin team contact for Retail and collaborated with the internal Shopper Marketing and Digital team to develop first-class in-store activation. • Completed and submitted new line and shopper activation nomination forms and reviewed and approved promotions in the customer portal. • Supported brand days and customer events, enhancing engagement and visibility. • Managed the Field sales relationship and ensured contributions to total group annual targets. • Delivered the customer Joint Business Plan for Retail, focusing on volume, market share, and sales while tracking Retail JBP activations and providing regular customer updates.
Responsible for daily account operation and administration – TPM: Trade Promotion Management and Optimisation / Campaigns; SAP Conditional Contracts. • Supported accounts receivable, daily account operation, and administration – TPM: Trade Promotion Management and Optimisation/Campaigns; SAP Conditional Contracts. • Account forecasting, working alongside Finance, Commercial, and Demand Planning Base. Managed Discounts-Retro terms. • Managed New Product Development (NPD), Promotional Forecasting, and Financial Robustness. • Evaluated promotional performance alongside category teams for course correction, promotion, sales volume, net revenue, market share at retailers’ category level, and margin profit analysis. • Supported internal account collaboration across categories, finance, shopper marketing, merchandising, e-commerce, commercial, and supply chain to maximise performance through customer engagement.
• Managed all customer dispute/deductions categories, ensuring resolution aligned with Commercial Contracts and streamlining the OTC process. • Ensured customer campaigns were aligned to contracts, including Pricing / eComm / Amazon / Vendor Central. • Business partnered with the Sales function, setting standards for exceptional customer service and stakeholder management. • Produced KPI Reporting and monitored key weekly focus areas/targets. • Managed period close activities and ensured monitoring controls were in place. • Set up working sessions/meetings with Finance, Sales, CPAs, Order Management, and Logistics. • Oversaw Shortages Claims Process, Reporting, and POD system, organising regular meetings with stakeholders.
• Creating close working relationships with the business units. • Understanding, auditing, and loading target information, including creating target letters. • Validating sales data, ensuring it meets the required audit necessity. • Validate billing information. • Delivering timely, accurate & insightful commission payments. • Producing business reports for the approval process and analysis reasons, use these reports to highlight potential problems later in the year. • Working with Manager on ICM (Commissions System) related issues, ensuring that issues are resolved quickly and efficiently.