Farnborough, England, United Kingdom
I am an accomplished IT professional with over 10 years of experience in the development and delivery of technology projects. Expertise includes system implementation and maintenance, vendor and client management. A keen and conscientious worker I am able to adapt quickly to any working environment. I possess a flexible and positive attitude to life and work that allows me to communicate effectively at all levels within a business. I am passionate about technology innovation and I enjoy sharing ideas for better customer experiences.
Oversee the hiring, training, and monitoring of technical operations staff Ensure technical equipment, systems and machinery are operational and efficient Organize training programs to educate technical operations personnel on standard operating procedures Build and maintain good working relationships with clients in order to maximize patronage Oversee the implementation of HR policies and procedures when performing job duties Produce periodic reports to update company management on progress of operations Mentor and motivate a technical team to put in their best effort to improve level of performance Ensure compliance with all company policies and procedures when performing job duties Liaise with other departmental heads to plan and implement action plans for improved technical operations Maintain an up-to-date knowledge of technical processes, functions and requirements. Act alongside Project, escalations and sales teams to deliver exemplary service.